Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Oracle Middleware SME to provide subject-matter expertise and end-to-end operational ownership of Oracle Middleware, Integration and Enterprise Content Management services from SP Infocity, Pune.You will be responsible for the reliability, availability, performance and operational resilience of Oracle SOA Suite, Oracle Service Bus (OSB), Oracle WebLogic and Oracle WebCenter Content (WCC) platforms supporting critical telecom BSS, OSS and enterprise applications.This role combines hands-on middleware expertise with production-service ownership, major incident recovery, service transition, platform stabilisation, operational governance, automation and continual service improvement. It is primarily focused on Application Operations, Middleware Operations and Service Management rather than application development.You will also contribute to Site Reliability Engineering (SRE) practices and AI-driven operational optimisation while working across business, application, infrastructure, database, network and vendor teams.

What you will do

Middleware and integration operations

• Own the operational health, availability, performance, resilience and supportability of Oracle SOA Suite, OSB, WebLogic and WCC platforms.
• Act as the senior technical escalation point for complex middleware, integration, service orchestration and content-management incidents.
• Govern business-critical integration flows, messaging frameworks, service orchestration processes and enterprise content services.
• Drive capacity planning, performance optimisation and technology lifecycle management.
• Maintain service-level commitments across middleware and integration platforms.

Incident, problem and service management

• Lead P1/P2 incident recovery and coordinate troubleshooting across application, infrastructure, database and network teams.
• Drive root-cause analysis, corrective actions, known-error management and the reduction of recurring incidents.
• Maintain SLA and KPI performance across Incident, Problem, Change, Service Request and operational-risk processes.
• Establish proactive support practices to improve operational resilience and reduce downtime.
• Lead post-incident reviews and continual improvement activities.

Service transition and operational readiness

• Lead due diligence, knowledge acquisition, service transition and operational takeover activities.
• Conduct shadow, reverse-shadow and knowledge-transfer sessions.
• Establish operational readiness across documentation, monitoring, runbooks, access management, escalation paths, capacity planning, security controls and disaster recovery.
• Own early-life support and stabilisation for transitioned services.

Integration assurance and platform governance

• Maintain the operational reliability of APIs, interfaces, web services, message flows and enterprise integrations.
• Monitor integration transactions and service-orchestration health across enterprise applications.
• Drive reconciliation and validation across upstream and downstream systems.
• Identify performance degradation, bottlenecks and service failures and coordinate appropriate remediation.
• Govern middleware-estate security, compliance and audit requirements.

Middleware platform administration and support

• Manage Oracle WebLogic domains, clusters, managed servers and application deployments.
• Support Oracle SOA composites, BPEL processes, Mediators, Adapters and OSB services.
• Administer Oracle WCC repositories, content workflows, storage utilisation and service availability.
• Perform environment validation, deployment verification and patch-coordination activities.
• Drive middleware performance tuning and service optimisation.

Automation, observability and continual improvement

• Automate health checks, service validation, deployment verification, housekeeping and operational reporting using Shell Scripting, WLST, SQL and relevant automation tools.
• Develop proactive monitoring, dashboards and alerting using enterprise observability platforms.
• Apply automation, SRE practices and AI-driven operational insights to improve efficiency.
• Use operational trends to reduce Mean Time To Restore (MTTR), recurring incidents and manual operational effort.
• Improve monitoring coverage, alert thresholds and proactive issue detection.

Who you are

You bring 10+ years of experience in Telecom IT, Middleware, Integration or Enterprise Application Operations, with substantial hands-on responsibility for Oracle Fusion Middleware production environments.

Essential technical expertise

• Oracle SOA Suite administration and production support.
• Oracle Service Bus (OSB).
• Oracle WebLogic Server administration.
• Oracle WebCenter Content (WCC).
• Enterprise Application Integration (EAI) and Service-Oriented Architecture (SOA).
• BPEL processes, Mediators and Adapters.
• SOAP and REST services.
• API and message-based integration.
• Middleware performance tuning.
• High availability and disaster recovery.
• Unix/Linux administration.
• Shell Scripting.
• Oracle SQL and PL/SQL.
• WebLogic Scripting Tool (WLST).
• Application and middleware log analysis.
• Interface monitoring and troubleshooting.
• Oracle database fundamentals.
• SRE practices and exposure to AI-driven operational optimisation.

You have demonstrated experience owning critical production incidents and complex service-recovery activities, as well as leading service transitions, knowledge transfer, operational readiness and stabilisation programmes.You also bring expertise in ITIL-aligned service management, including Incident, Problem, Change and Service Request Management, together with stakeholder management, operational risk, audit and compliance, capacity and availability management, and business continuity.Experience with observability technologies such as Dynatrace, AppDynamics, Splunk, Kibana, Grafana or Zabbix is valuable.Desirable exposure includes Oracle API Gateway, Oracle Integration Cloud (OIC), Oracle Identity Management (IDM), Oracle Access Manager (OAM), Oracle Internet Directory (OID), Apache Web Server, load balancers, Control-M, containers, Kubernetes, CI/CD and DevOps practices, and telecom CRM, Billing and Order Management ecosystems.A Bachelor's degree or equivalent relevant professional experience is required. ITIL Foundation certification is preferred.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to take end-to-end operational ownership of business-critical Oracle middleware and integration services.
• Exposure to large-scale telecom BSS, OSS and enterprise application ecosystems.
• Opportunity to influence service reliability, operational resilience, automation and continual improvement.
• Experience working across application, infrastructure, database, network, business and vendor stakeholders.
• Opportunity to apply SRE, observability, automation and AI-driven operational optimisation approaches to complex enterprise platforms.

What skills you will learn

• Broader expertise in end-to-end Oracle middleware and enterprise integration operations.
• Advanced service reliability, operational resilience and SRE practices.
• Application of AI-driven insights to enterprise and middleware operations.
• Enhanced observability, event correlation, alert optimisation and proactive monitoring capabilities.
• Service-transition, operational-readiness and stabilisation practices for large-scale enterprise services.
• Cross-functional incident leadership, problem management and continual service improvement techniques.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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