Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking an individual to support end-to-end Credit to Collections (CTC) activities within the Order to Cash process. This role focuses on outbound customer engagement, reconciliation, reporting, and timely resolution of outstanding balances to improve cash flow and reduce revenue leakage. The position plays a key role in supporting local markets, meeting audit requirements, and collaborating with internal stakeholders across finance functions.
What you will do
Conduct outbound calls and follow-ups with customers regarding outstanding balances
Support reduction of Days Sales Outstanding (DSO) by ensuring timely collections
Document customer interactions and update account information accurately in ERP systems
Perform daily receipt clearing, invoicing checks, and cash application activities
Prepare and analyse reports including debtor ageing, AR balances, and month-end AR reports
Resolve customer queries by coordinating with internal teams such as AP, Treasury, and Payment teams
Ensure adherence to audit, SOX, and AR policy requirements
Identify opportunities for process improvements through automation and Lean practices
Support local markets and shared service teams to meet agreed timelines and KPIs
Who you are
The individual has a foundational understanding of the Order to Cash and Accounts Receivable processes
The candidate demonstrates knowledge of basic accounting principles and journal entries
The individual is confident in verbal and written communication with internal and external stakeholders
The candidate shows strong analytical and problem-solving capabilities
The individual is organised, detail-oriented, and able to manage multiple priorities independently
Experience with ERP systems such as Oracle or SAP and Microsoft Office tools is preferred
An understanding of the telecom industry and B2B customer environments is advantageous
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
Exposure to global finance operations within a large shared services environment
Opportunities to collaborate with diverse stakeholders across markets and functions
A structured environment to build expertise in collections, reporting, and compliance
Experience working with industry-standard ERP systems and financial controls
What skills you will learn
Practical expertise in Credit to Collections and Order to Cash processes
Stakeholder management and professional customer communication skills
Analytical reporting and reconciliation capabilities
Knowledge of audit, SOX controls, and AR governance frameworks
Continuous improvement and process optimisation techniques
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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