Senior Chapter Lead - Delivery

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Digital Delivery Lead to oversee the delivery of digital initiatives across VOIS customers, leading multi-disciplinary teams to ensure consistent, high-quality outcomes aligned with business priorities. The role focuses on driving delivery excellence, enhancing capability across teams, and ensuring predictability, speed, and customer value through effective programme leadership.

What you’ll do

• Lead, develop and line manage Digital Delivery Managers, Account Managers and Scrum Masters, building a high-performing delivery community
• Establish and drive consistent delivery standards, frameworks and ways of working across digital initiatives
• Provide leadership across complex, cross-functional programmes, aligning product, technology and commercial priorities
• Champion agile and lean practices to improve delivery effectiveness, predictability and quality
• Own delivery governance, including planning, risk management, dependencies and escalation handling
• Partner with senior stakeholders to align delivery with strategic objectives and ensure value realisation
• Ensure transparency of delivery performance, including progress, risks and outcomes
• Support teams in resolving challenges, removing blockers and improving delivery maturity
• Build and scale delivery capability through talent development, hiring and capability frameworks
• Embed a customer-focused approach linking delivery outputs with measurable business outcomes

Who you are

• Experienced in digital and agile delivery within complex, matrix organisations
• Skilled in leading delivery roles such as Delivery Managers and Scrum Masters
• Strong understanding of agile frameworks including Scrum, Kanban and scaled delivery approaches
• Effective stakeholder manager with the ability to influence at senior levels
• Experienced in managing complex programmes with multiple dependencies and cross-functional teams
• Commercially aware, understanding how delivery impacts business performance and customer experience
• Skilled in building and developing teams, including performance management and capability growth
• Confident in navigating ambiguity with a structured problem-solving approach

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead large-scale digital delivery across multiple markets and business areas
• Exposure to senior stakeholders and strategic programmes influencing customer experience and commercial outcomes
• A collaborative environment focused on agile ways of working and continuous improvement
• Career development through leadership, capability building and transformation initiatives

What skills you will learn

• Advanced agile delivery leadership and programme governance techniques
• Strategic stakeholder engagement and influencing across global teams
• Delivery performance optimisation and risk management
• Capability building and workforce planning in a complex organisation
• Linking delivery outputs to measurable customer and business outcomes

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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