Scrum Master

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

The Scrum Master acts as a servant leader, enhancing team performance. Their primary goals are to deliver value and minimize unnecessary work. Using effective communication, facilitation, and negotiation skills, they work to improve Vodafone Business Channels for customers. With a strong focus on value delivery, the Scrum Master also helps resolve a variety of issues that may arise.

What you’ll do

• Provide all support to the team using a servant leadership style whenever possible and leading by example;
• Remove impediments or guiding the team to remove impediments by finding the right personnel to remove them;
• Support and coach the Product Owner, especially with respect to refining and maintaining the product backlog according with the priorities and the goals;
• Constantly perform measurements and analyse metrics that matters with the team proposing performance improvements;
• Guiding the team on how to maximize the benefits of self-organization;
• Facilitate getting the work done without coercion, assigning, or dictating the work.

Who you are

• Good analytic and critical thinking with a problem solving and root of cause analysis drive;
• Experience playing the Scrum Master role for at least three years at product/ software development team that was diligently applying Scrum principles, practices, and theory;
• Soft skills and knowledge of servant leadership, facilitation, coaching, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency;
• Experience with OKRs (especially if played OKRs Champion role);
• Experience with Design Thinking;
• Experience with Lean Portfolio Management;
• Knowledge or have participated in Scaled Agile initiatives (SAFe, Scrum@Scale or LeSS);
• Experience working in a cross-teams environment and different cultures;
• First level Scrum Master certification (CSM, PSM I, SAFe Scrum Master);
• Scrum and Kanban knowledge and practice;
• SAFE RTE Certification;
• CSPO or Professional Scrum Product Owner certification;
• KMP I, KMP II certification.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing and Skillsoft);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.