DM_Scrum Master

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled Scrum Master to enable high‑performing Agile delivery teams and strengthen Agile maturity across squads. This role requires hands‑on facilitation of Scrum ceremonies, proactive removal of delivery impediments, and strong collaboration with engineering teams. Individuals with technical exposure—particularly in Java—are preferred to support productive discussions with developers and ensure alignment to VOIS delivery standards.

What you will do

Lead and facilitate Scrum ceremonies, including daily stand‑ups, sprint planning, sprint reviews, and retrospectives.Ensure sprint goals are clearly defined, achievable, and aligned with business and product priorities.Maintain transparent progress updates through Scrum boards, delivery metrics, and burndown charts.Identify delivery obstacles and coordinate with cross‑functional stakeholders to resolve them promptly.Support the team in staying focused on sprint commitments and continuous delivery.Coach team members in Agile principles, practices, and frameworks while promoting a self‑organising culture.Provide mentorship to junior Scrum Masters when required.Act as a liaison between delivery squads and business/technical stakeholders, ensuring clarity and expectation alignment.Support prioritisation discussions with Product Owners.Facilitate data‑driven retrospectives and ensure actionable improvements are implemented.Identify opportunities to improve delivery processes, quality, predictability, and velocity.Contribute to wider Agile transformation initiatives within VOIS.

Who you are

Total 5–6 years of experience in IT with at least 2–3 years as a Scrum Master.Strong understanding of Agile frameworks such as Scrum and SAFe.Technical background with exposure to Java development.Strong communication, facilitation, and conflict‑resolution abilities.Analytical thinker with effective problem‑solving skills.Ability to thrive in fast‑paced and evolving delivery environments.Demonstrates empathy, emotional intelligence, and collaborative team behaviour.Possesses industry‑recognised certification such as CSM or equivalent (preferred).Experience scaling Agile practices across larger programmes (preferred).Hands‑on experience using Jira, Confluence, PowerPoint, and Excel.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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