Sales Administration Specialist -Deputy Manager-Pune

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a detail‑oriented individual to manage RFS, RFI and RFP requests across multiple countries and product areas, ensuring timely responses and seamless coordination with internal teams. This role supports customer‑facing teams by driving efficient service delivery, ensuring CRM compliance, and facilitating smooth handovers for project execution.

What you will do

• Manage end-to-end RFS, RFI and RFP activities, ensuring responses are delivered accurately and on time.
• Collaborate with internal teams such as Finance, Legal, Commercial and Network to gather information and align on customer requirements.
• Coordinate with account teams and customers to clarify expectations, provide updates, and secure necessary approvals.
• Support customer onboarding processes while ensuring full compliance with CRM systems and procedures.
• Handle reporting activities and contribute to the billing lifecycle.
• Maintain strong focus on revenue and margin‑related KPIs.

Who you are

• You have a strong understanding of fixed line services and a proactive communication approach.
• You demonstrate collaboration skills and the ability to work effectively with a wide range of internal stakeholders.
• You maintain a flexible, solutions‑oriented mindset, adapting to evolving customer and business needs.
• You bring commercial awareness and sound judgement when balancing customer expectations with organisational priorities.
• You hold a Graduate degree (Postgraduate desirable).

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work across multiple markets, gaining exposure to diverse customer and operational environments.
• Experience collaborating with multifunctional teams and building cross‑organisational relationships.
• Development of commercial, communication and coordination capabilities through real-world scenarios.

What skills you will learn

• Enhanced understanding of RFS/RFI/RFP processes and telecom service constructs.
• Strengthened stakeholder management and negotiation skills.
• Ability to navigate CRM systems and reporting tools effectively.
• Experience balancing customer centricity with organisational objectives.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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