Public Cloud Support Tech Specialist

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Profile

• Monitor and maintain OpenStack services and components.
• Troubleshoot service failures, performance issues, and infrastructure alerts.
• Apply patches, updates, and configuration changes.
• Work closely with engineering teams to enhance platform reliability.
• Maintain documentation for operational procedures and incident handling.
• Operate, monitor, and maintain VMware infrastructure components (vCenter, ESXi hosts, NSX-T, and vCloud Director).
• Manage virtual machines, templates, resource pools, and datastores.
• Monitor system health, performance, and capacity using VMware and third-party tools.
• Perform incident, problem, and change management in line with ITIL processes.
• Apply patches, firmware upgrades, and lifecycle management for VMware infrastructure.
• Troubleshoot virtualization, networking, and storage-related issues.
• Ensure backup, disaster recovery, and high-availability configurations are functional.
• Collaborate with planning/implementation teams to support new deployments and integrations.
• Generate performance and capacity reports for management review.

Competencies and Qualifications

• 2–4 years of OpenStack operations experience.
• Strong understanding of Linux (Ubuntu/CentOS) and networking fundamentals.
• Familiarity with OpenStack core services and their interdependencies.
• Experience with monitoring and logging tools (Prometheus, ELK)

• Good troubleshooting and problem-solving skills.
• 2–4 years of hands-on experience in VMware operations and administration.
• Strong knowledge of VMware Cloud Foundation (VCF), vCenter, ESXi, NSX-T, including DFW, Tier-0/Tier-1 Gateways, and VMware Cloud Director.
• Experience with resource optimization, snapshot management, and storage integrations (SAN/NAS).
• Familiarity with VMware tools such as vRealize Operations, vRealize Log Insight, and vSphere Lifecycle Manager.
• Basic scripting knowledge (PowerCLI, Python, or Bash) for automation and reporting.
• Understanding of networking (VLANs, routing, firewalls) and backup integrations (Veeam or similar).
• VMware certification (VCP or higher) is preferred.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.