Cloud Ops. 2nd Line Expert

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Technical Responsibilities
• Operate and support Telco Cloud platforms (OpenStack, Kubernetes, cloud‑native workloads)
• Manage IP, Core, Transport, and Data Center networks in carrier‑grade environments
• Oversee VNF/CNF lifecycle management in NFV architectures
• Monitor system performance, capacity, availability, and faults
• Lead incident, problem, change, and release management activities
• Execute root cause analysis (RCA) and preventive actions
• Support High Availability (HA) and Disaster Recovery (DR) implementations
• Drive infrastructure automation and tooling enhancements
• Ensure security, patching, and compliance activities

Non‑Technical & Managerial Responsibilities
• Define, track, and report operational objectives and performance metrics
• Provide technical leadership, coaching, and mentoring to team members
• Manage relationships with vendors, technology partners, and internal stakeholders
• Contribute to budget planning, license control, and OPEX optimization
• Prepare operational reports and executive‑level summaries
• Participate in audits, regulatory activities, and governance processes

Key Activities
• Incident and problem management including RCA
• Planned and unplanned change coordination
• Capacity planning and growth forecasting
• Automation and self‑healing initiatives
• Technology evaluation, PoCs, and solution assessments
• Creation and maintenance of operational documentation

Decision Areas
• Operational prioritization and resource allocation
• Incident escalation and crisis management decisions
• Recommendation of technology platforms and tools
• Technical validation of vendor solutions and architectures

Who you are

• Bachelor’s degree in Computer Engineering, Telecommunications, Electrical & Electronics Engineering, or related fields
• Master’s degree (MSc / MBA) is an advantage
• 7–10+ years of experience in Telco or large scale IT environments
• Minimum 5 years in Network Operations and/or Cloud Operations
• Proven experience with carrier grade, mission critical systems
• Hands on experience in 24x7 operational environments
• IP/MPLS, BGP, OSPF, VXLAN, Segment Routing (SRv6)
• OpenStack, Kubernetes, Docker
• NFV, CNF, VNF, ETSI MANO frameworks
• Prometheus, Grafana, ELK Stack, Zabbix
• Ansible, Terraform, Python, Bash
• Azure, AWS, or GCP (Telco workloads preferred)
• ITIL frameworks, ServiceNow, Remedy, or similar
• Vulnerability management, logging, audit readiness
• Advanced level of English (written and spoken)
• Valid Class B driving license (preferred)
• Availability for on call duty and occasional field work
• Carrier grade network and cloud architecture expertise
• Highly available, fault tolerant system design
• Large scale distributed system operations
• Operational automation and AIOps awareness
• Familiarity with 3GPP, ETSI, and telecom regulatory standards
• Core Competencies
• Strong analytical and problem solving skills
• Ability to make decisions under pressure
• Excellent communication and stakeholder management
• Process driven and detail oriented mindset
• Continuous improvement and learning orientation

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.