Programme Manager OIT IAM

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

Location: Newbury OR Paddington OR Lisbon We are seeking an experienced programme delivery professional to take end-to-end accountability for the Office IT Identity & Access Management (IAM) programme and selected strategic initiatives within the Office IT Infrastructure domain. Based in Newbury, this role operates within Digital & IT and is responsible for delivering complex, global IAM programmes across Vodafone’s Office IT footprint, ensuring outcomes are achieved to agreed timelines, budget, quality, and governance standards. The role involves close collaboration with Infrastructure, Cyber Security, Vodafone Cloud Infrastructure, and IT4IT stakeholders, while managing large, matrix-based delivery teams and multiple customer groups across local markets.

What you’ll do

• Lead and deliver Office IT IAM programmes from initiation through governance to execution, ensuring clearly defined objectives, priorities, delivery plans, and resource models across internal teams and external partners.
• Own programme planning, budgeting, forecasting, and spend management, including preparation of effort estimates, business cases, and budget approvals (OPEX and CAPEX).
• Analyse customer needs and relevant data to shape programme strategy and execution, ensuring solutions meet Business-to-Telco and Business-to-Business-to-Customer models.
• Assess the impact of change across projects and services, proactively identifying risks and defining effective mitigation strategies.
• Build and maintain strong stakeholder relationships across VCI, Cyber Security, IT4IT, and local market customers to ensure alignment with business objectives.
• Lead negotiations across technical, commercial, and delivery aspects to enable successful programme outcomes.
• Provide governance leadership for IAM programmes, including Agile ways of working, continuous improvement, backlog management, and prioritisation of emerging requirements.
• Drive issue resolution and transparent reporting through SteerCos and other governance forums, keeping senior leaders informed of progress and risks.
• Manage and motivate large, cross-functional matrix teams (8–20+ contributors) and engage with a wide network of customer stakeholders across Vodafone entities.
• Participate in demand management reviews and contribute to prioritisation of IAM and Office IT Infrastructure requests.
• Ensure compliance with Vodafone policies, internal regulations, and mandatory learning requirements.

Who you are

• An experienced programme delivery professional with a strong background in large-scale, complex, multi-national technology programmes.
• Confident in leading cross-functional, matrix-based teams and aligning multiple delivery streams and priorities.
• Comfortable operating in a complex, evolving environment with ambiguity, demonstrating resilience and persistence in driving change.
• Customer-focused, collaborative, and pragmatic, with the ability to translate complex technical challenges into clear, actionable outcomes.
• An effective communicator, able to engage, influence, and present credibly at executive and senior leadership level.
• Experienced in Agile methodologies, PI planning, and continuous improvement practices.
• Technically knowledgeable across Office IT infrastructure, digital technologies, and software development, with the ability to design simple solutions for complex scenarios.
• Skilled in financial management, budget control, and building compelling business cases for complex programmes.
• Educated to bachelor’s degree level in Computer Science, Information Technology, or a related field (a master’s degree or equivalent is advantageous).
• Professionally certified in programme or project management (e.g. PMP, PRINCE2 Practitioner, MSP Practitioner, SAFe, Agile or Scrum Master certification preferred).
• Fluent in English, with excellent interpersonal, analytical, and problem-solving skills.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• The opportunity to lead strategic, global IAM programmes that directly impact how Vodafone operates at scale.
• Exposure to senior leaders and complex stakeholder environments across multiple Vodafone entities and markets.
• A role that combines technology, transformation, and leadership within a globally recognised organisation.
• The chance to shape Agile ways of working and drive continuous improvement across Office IT programmes.
• Access to Vodafone’s learning ecosystem, professional development pathways, and mandatory and optional training programmes.

What skills you will learn

• Advanced programme governance and delivery across large-scale, global IAM and infrastructure initiatives.
• Enhanced stakeholder management and negotiation skills within complex, multi-entity environments.
• Deeper expertise in Agile transformation, demand management, and portfolio prioritisation.
• Financial and commercial acumen through hands-on ownership of budgets, forecasts, and business cases.
• Leadership capability in managing and inspiring diverse, matrix-based delivery teams.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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