Deputy Manager_PEGA Marketing_Pune

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a PEGA Marketing Subject Matter Expert (SME) to join our IT Operations Engineering team in Pune. This role involves providing technical expertise and consultancy for PEGA applications and integration layers, ensuring operational excellence and proactive issue resolution. You will play a key role in maintaining system health, supporting change management, and collaborating with cross-functional teams in a multicultural environment.

What you will do

• Act as a technical SME for PEGA Marketing and integration systems.
• Resolve escalated queries from Customer Support within SLA to minimise customer impact.
• Participate in second-line support on-call rotation.
• Represent planned changes for PEGA systems and ensure smooth implementation.
• Own key PEGA systems, scheduling maintenance and health checks.
• Collaborate with incident managers for quick resolution and accurate reporting.
• Work with problem managers on root cause analysis and preventive measures.
• Document incidents and issues in the knowledge base for future reference.
• Communicate effectively (written and verbal) and work proactively in multicultural teams.

Who you are

• Strong expertise in PEGA Marketing/PRPC.
• Proficient in Unix-based operating systems and SQL.
• Experience with Cloud platforms (AWS/GCP/Others).
• Excellent presentation and documentation skills.
• Ability to work in European work environments is an advantage.
• Self-motivated, proactive, and capable of clear communication.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on cutting-edge PEGA Marketing solutions in a global telecom environment.
• Exposure to multicultural teams and international projects.
• Enhance your expertise in cloud technologies and IT operations.
• Be part of a collaborative and innovative team driving transformation.

What skills you will learn

• Advanced PEGA Marketing and PRPC capabilities.
• Cloud platform management and integration.
• Incident and problem management best practices.
• Cross-cultural collaboration and stakeholder engagement.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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