OSS/NMS Engineer 2nd Line

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an OSS/NMS Systems Administrator to support and maintain critical operational support systems that enable service availability and an excellent customer experience. The individual will ensure smooth operation of OSS platforms, deliver proactive and reactive maintenance, and contribute to service continuity through monitoring, troubleshooting, and configuration activities. The role also involves designing and maintaining in‑house monitoring tools and ensuring compliance with security and regulatory requirements.

What you’ll do

• Administer Fault and Performance Management platforms, Probing platforms, Backup solutions and other OSS-critical applications.
• Troubleshoot system issues, manage faults, and implement temporary and permanent corrective measures.
• Collaborate with hardware and software vendors to ensure timely resolution of technical incidents.
• Perform daily monitoring and health checks across OSS systems, ensuring automated incident detection is optimised.
• Participate in project activities, providing technical input and validating configuration and process improvements.
• Design, implement, configure, and maintain in-house monitoring tools according to stakeholder needs and defined SLAs.
• Ensure systems are protected from vulnerabilities, security risks, and hardware/software integrity concerns.
• Maintain compliance with local regulatory and security requirements.

Who you are

• Fluent in written and spoken English.
• Strong analytical thinker with excellent problem‑solving abilities.
• Comfortable working under time constraints and managing complex technical tasks.
• Skilled in building collaborative relationships with internal teams and external partners.
• Confident working across cross‑functional and multicultural environments.
• Experienced in reporting and analysis.
• Degree holder in Computer Science, Communication Engineering, or a closely related field.
• Minimum two years of relevant experience in telecommunications or IT, ideally within NMS or Probing administration.
• Adequate experience with Linux OS administration.
• Knowledgeable in Probing platforms and major Fault and Performance Management tools.
• Skilled in shell scripting and programming fundamentals.
• Strong understanding of networking principles, including SNMP and IP configuration.
• Knowledgeable in voice signalling protocols.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced OSS/NMS administration techniques.
• Enhanced troubleshooting and root‑cause analysis methodologies.
• Automation and scripting skills for operational efficiency.
• Best practices in system security and regulatory compliance.
• Collaboration skills across multicultural and multi‑disciplinary teams.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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