NETWORK & SECURITY OPERATIONS LEAD - VOIS-Pune

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Network and Security professional to enable stable, secure and resilient Office IT Network services across multiple international markets including India, Egypt, Romania, Hungary and the UK. This role sits within the VNO Office IT Networks function and focuses on operational excellence, continual service improvement and secure network build and operations. The individual will act as a technical subject matter expert for Fortinet and Cisco-based security and networking technologies while supporting critical service continuity and operational governance.

What you will do

• Lead day-to-day operations and build activities for Office IT Network and Security environments.
• Act as a technical subject matter expert for Fortinet SD-WAN, firewalls and proxy solutions, along with Cisco ISE, routing, switching and wireless technologies.
• Maintain, manage and assess network infrastructure and operational processes, identifying improvement opportunities that enhance service quality, efficiency and business outcomes.
• Design and execute continual service improvement initiatives across operations and build activities.
• Support service continuity measures including backup, restore and disaster recovery planning.
• Implement network configurations in line with approved designs and architectural standards.
• Create, maintain and update SOPs, automation scripts and knowledge management documentation for repeatable operational tasks.
• Resolve incidents and service requests within agreed SLAs, ensuring clear communication and timely closure.
• Execute change activities with clear risk identification, mitigation planning and accurate change records.
• Participate actively in shift handovers, ensuring visibility of critical tickets and upcoming activities.
• Support major incident management and actively participate in war rooms for P1 and P2 incidents until resolution.

Who you are

• You bring 10–14 years of experience in network and security operations within enterprise or large-scale IT environments.
• You have deep expertise in Fortinet SD-WAN, firewalls and proxy technologies, with strong secondary knowledge of routing, switching and Cisco wireless solutions.
• You are comfortable operating in high-availability, business-critical environments and managing operational risk.
• You demonstrate clear, solution-oriented thinking and communicate effectively with technical and non-technical stakeholders.
• You hold relevant professional certifications such as CCNA and NSE4, or equivalent industry-recognised credentials.

What’s in it for you

• Exposure to complex, multi-country network environments within a global organisation.
• Opportunities to influence operational standards and drive continual improvement initiatives.
• Collaboration with diverse international teams and centres of excellence.
• A role that balances hands-on technical expertise with operational governance and service quality ownership.

What skills you will learn

• Advanced operational management of large-scale enterprise network and security platforms.
• Structured approaches to service continuity, risk management and major incident handling.
• Knowledge management, automation and operational efficiency practices in a global delivery model.
• Stakeholder engagement across geographically distributed teams and functions.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Not a perfect fit

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA

Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2