MPN Global Product Manager (VOIS)

Job Description

Role Purpose:

The Product Manager – Management Plane will ensure that our MPN, Edge and Solutions strategy is translated into a market leading customer experience and customer led design underpinned by robust business plans

This role will be responsible for developing a market leading and disruptive MPN management plane across all segments and markets globally.

Leveraging skills and capabilities across the global Vodafone Business functional operating model to drive commercial performance and world leading products, this global role requires proven experience working effectively with a wide range of senior stakeholders across GTM, Marketing, Commercial & Operations, Technology as well as the Product Management, GTM and Finance teams in key OpCo markets. This role will also be responsible for gathering customer feedback and requirements to ensure that we are regularly delivering value in the customer experience of our MPN, Cloud and Edge portfolio.

This pivotal role is accountable for ensuring that:
• The MPN Management Plane vision and strategy (~1-3 yr horizon) is clearly defined based on customers, competitors, technology and market trends, working cross-functionally with sales, marketing, strategy, operations and technology to ensure alignment.
• Customer co-creation is used to foster an innovative ‘customer led product design’ mentality, ensuring customer’s needs and problems are driving investment decisions.
• Product roadmaps are defined to meet specific customer, commercial and strategic objectives to expand Vodafone’s leadership position and market share.
• Customer outcomes and product features are defined by taking into account the entire product lifecycle, including sales, delivery, operations, service, billing, capacity and performance.
• Decisions are made and executed quickly to address challenges and opportunities throughout the product lifecycle – effectively prioritising multiple demands from changing market conditions, sales, delivery, operations and managing feature changes as necessary.
• Support is provided for customer and sales opportunities with regard to your associated product/s and how it/they will address customer needs.
• Leads an effective market engagement process to enable input into the group product roadmap - with the objective to reflect demands, reduce costs and maximise investment across markets.
• Support the development of the MPN business case creation and prioritisation is undertaken for the product - with realistic assumptions and phasing that sets us up for successful in-year delivery, working with Technology Product owner to interlock on costs.
• There is a clear set of customer experience outcomes, blueprints and product epics, capabilities and features covering the ‘what’ E2E (inc Technology requirements) defined as part of the development or in-life changes process, working closely with Technology Product Owner.
• Revenue, profit, customer satisfaction and performance targets are delivered across all segments for the relevant Product line.
• All aspects of in-life and end-of-life Product requirements are effectively managed through the Product lifecycle, including technology, operations, service, regulatory, security, data privacy and compliance (working with relevant teams to assure this where necessary e.g Technology Product Owner)
• Broader Product requirements are effectively managed, working with relevant teams where necessary on propositions & go-to-market, legal, regulatory & risk, security & data privacy compliance, product documentation, marketing assets and sales enablement.

Key accountabilities and decision ownership:

• Define highly competitive and industry leading customer-experience vision & plans.
• Define and maintain the target market and develop the 18 month Product roadmap and 12 month plan.
• Drive continuous improvement in the performance of the product/s across customer experience, profit and revenue. With particular focus on continuous improvement of product and customer experience
• Define, track and then manage the end-to-end product targets for customer experience and touchpoint NPS. Support the portfolio leader to monitor market share growth, product revenues, margin and customer service performance.
• Monitoring of the roadmap delivery is used effectively to identify commercial risk in development/in-life changes delivery and drive mitigation plans.
• Defines key new services and product features, ensuring these are aligned to the customer experience and outcomes. Working with Technology Product Owner to ensure technical feasibility.
• Supporting portfolio leader in ensuring compliance of the MPN portfolio to Cyber & Corporate Security, business resilience policies and standards through the NPD process and throughout the lifecycle of product/solution.

Core competencies, knowledge and experience:

• Strong background in customer led experience and design
• Strong commercial acumen
• Experience working industry bodies and alliances
• Able to lead a virtual team by painting a north star vision and driving execution against that vision
• Agile product development and delivery experience (e.g. SAFe, Spotify, Scrum) and qualifications
• Usability testing and customer research

Must have technical / professional qualifications:

• 4 years of experience in MPN or Connectivity product management

. Graduate, with minimum of a bachelor’s degree

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