M-Pesa Director

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose:
To build and scale M-Pesa into Tanzania’s leading digital financial services platform by driving ecosystem growth, financial inclusion, and sustainable revenue through innovative fintech solutions.
Key accountabilities and decision ownership:
FinTech Strategy & Growth
Define and execute the Financial Services strategy, owning full P&L, to deliver scalable growth, profitability, and market leadership across payments, credit, savings, insurance, and digital financial solutions.
Ecosystem & Partnerships Leadership
Build and scale strategic partnerships with banks, fintechs, merchants, and government to position M-Pesa as the preferred digital payments and financial services platform.
Product Innovation & Customer Value
Lead development and adoption of innovative, customer-centric financial products leveraging data, technology, and digital channels to improve experience and increase usage.
Commercial & Distribution Excellence
Drive revenue growth through optimized pricing, merchant and agent network expansion, and omnichannel distribution, ensuring strong market penetration across all customer segments.
Risk, Compliance & Operational Excellence
Ensure regulatory compliance (AML, KYC, data privacy), strengthen fraud prevention and system resilience, and maintain high levels of customer trust and operational efficiency.
Leadership & Talent Development
Builds a high-performing M-Pesa organization by empowering leaders, shaping a scalable talent structure, and developing critical fintech capabilities. The role drives attraction, development, and retention of top talent while embedding a strong performance culture, structured learning, and knowledge sharing to enhance engagement, productivity, and innovation.
Core competencies, knowledge and experience:
• Strong leadership and proven experience in fintech, digital financial services, or payments ecosystems
• Commercial acumen with demonstrated P&L ownership and growth delivery
• Strategic thinking with ability to build and scale platform-based business models
• Strong stakeholder management and ability to influence regulators and partners
• Customer-centric mindset with focus on innovation, data-driven decisions, and digital excellence
Must have technical / professional qualifications:
• Bachelor’s degree in business, finance, technology, or related field
• Minimum 15 years’ experience in financial services, fintech, telecoms, or banking
• Significant executive leadership experience managing large-scale, regulated businesses
• Proven experience in digital financial services (payments, lending, or ecosystem platforms)
Key performance indicators:
• Financial Services revenue growth and profitability
• Active customers (consumer and merchant) and transaction volume/value growth
• Customer satisfaction (NPS) and trust index

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.