Learning & Development Care Specialist - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a learning and development professional who is passionate about creating high-impact learner experiences and enabling functional capability development for centre-based teams. This role focuses on delivering engaging, effective learning interventions that support business priorities, enhance performance, and accelerate readiness from training to live environments. The role works closely with functional experts and business stakeholders to ensure learning outcomes translate into measurable performance improvement.

What you will do

Deliver impactful learning experiences using a blend of digital, virtual, face-to-face facilitation, coaching, and reflective learning techniquesFacilitate and coordinate training programmes aligned to business needs, ensuring knowledge, skill, and capability upliftConduct upskilling and cross-skilling programmes to support workforce agilityTrack learner progress and maintain accurate training reports throughout the learning journeyIdentify capability gaps during training and collaborate with functional experts to address them effectivelyAct as a key point of contact for business stakeholders, supporting local market priorities through informed judgement and best practiceEnable smooth transition from training to operational readiness by maximising learner throughput and preparedness

Who you are

An individual with a strong understanding of the VOIS strategy and collaborative working cultureExperienced in facilitating technical and functional learning content across diverse audience groupsConfident engaging with learners at different levels of organisational hierarchyComfortable using digital tools and virtual platforms to enhance learning engagementA self-driven professional who builds rapport quickly and communicates with clarity and confidenceSkilled in delivering engaging presentations and designing high-quality learning materials

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best

What’s in it for you

Opportunity to work within a global learning ecosystem supporting multiple marketsExposure to modern learning methodologies, digital facilitation, and capability frameworksA collaborative environment that values innovation, continuous improvement, and learner impactThe chance to influence performance outcomes by shaping functional capability at scale

What skills you will learn

Advanced virtual and blended learning facilitation techniquesData-driven learning evaluation using performance and learner metricsStakeholder engagement and consulting skills within a complex business environmentCapability gap analysis and performance-based learning design

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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