LEAD DECISIONING ARCHITECT - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a highly experienced Decision Strategy Lead with over 11 years of expertise in designing and developing Always-On Marketing (AoM) decision management solutions and frameworks. This role involves translating commercial requirements into decisioning solutions, applying design principles, and leveraging predictive models to enhance customer experience through next-best-action strategies. The individual will collaborate closely with Commercial Managers and cross-functional teams to optimise decisioning processes across multiple channels and touchpoints.

What you’ll do

• Design, optimise, and mature the Decisioning Framework, including principles across products, segments, and channels using real-time and offline data inputs.
• Translate business briefs and scenario requirements into omni-channel design briefs and decisioning tool configurations.
• Partner with Commercial Managers to identify decisioning opportunities, provide training, and interpret performance against expectations.
• Run simulations for proposed strategy changes and provide insights to the Customer Strategy Group.
• Assess requirements and draft briefs for new capabilities to support AoM communication needs, including data briefs and platform enhancements.
• Collaborate with technical teams to ensure timely delivery of components and recommend Decision System Lead involvement when necessary.
• Maintain accountability for the quality of assets implemented by Decision Strategy Designers.
• Manage technical environments in partnership with Decision System Leads from an operational perspective.

Who you are

Experienced professional with 11+ years in decisioning strategy and AoM solutions.Strong understanding of next-best-action principles and customer experience optimisation.Skilled in CVM campaign development, data flow, and decisioning architecture.Proficient in Agile methodologies and solution design.Certified Pega Decisioning Architect (Lead).Ability to work in a hybrid environment and collaborate across teams effectively.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to lead strategic decisioning initiatives impacting millions of customers.Work in a collaborative, innovative environment with cutting-edge marketing technologies.Exposure to global markets and cross-functional teams.Hybrid working model for flexibility and work-life balance.

What Skills you will learn

Advanced decisioning architecture and AoM frameworks.Predictive modelling and customer behaviour analytics.Omni-channel marketing strategy design and optimisation.Agile delivery and cross-functional collaboration.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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