Junior Engineer 1st Line

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a motivated and technically curious professional to join our Network Operations team as a 1st Line Support Engineer. In this role, you will provide technical support for live telecommunications IT systems used by Vodafone operating companies and joint ventures. You will contribute to the monitoring, troubleshooting, optimisation, testing, and implementation of software and hardware solutions across fixed and mobile telecom environments. The role offers exposure to technologies including GPON, FTTH, networking, databases, operating systems, and telecommunications applications, while working within a collaborative international environment.

What you’ll do

Provide 1st Line technical support for live telecommunications IT systems and applications.
Monitor, investigate, troubleshoot, and resolve software and hardware incidents affecting telecom services.
Implement and support software enhancements, configurations, and new functionalities.
Perform testing activities in non-production and production environments to ensure service quality and stability.
Identify faults in GSM, UMTS, LTE, 5G, fixed network, and telecom applications and support their resolution.
Configure, integrate, and optimise network software parameters according to defined quality standards.
Carry out preventive maintenance checks and system health assessments using dedicated software tools.
Analyse performance issues and support optimisation initiatives across telecom systems and applications.
Escalate complex incidents to senior technical teams when required, ensuring service level commitments are maintained.
Collaborate with Customer Operations, Service Desk, and technical stakeholders to deliver timely issue resolution.
Support emergency recovery activities through software or hardware reconfiguration when necessary.
Follow internal procedures, policies, security standards, and operational governance requirements.

Who you are

Degree in a relevant technical field such as Telecommunications, Computer Science, Electronics, Automation, or a related discipline.
Good command of English, both written and spoken.
Additional European language skills would be advantageous.
Understanding of operating systems, databases, and IT applications.
Knowledge of telecommunications technologies and networking concepts.
Familiarity with GPON, FTTH, and networking technologies.
Strong analytical and problem-solving skills.
Ability to work effectively in a fast-paced operational environment.
Willingness to participate in shift schedules, including nights, weekends, or on-call support when required.
Collaborative mindset with a commitment to continuous learning and service excellence.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

#VOIS

What skills you will learn

Telecom network operations and service assurance.Incident management and technical troubleshooting methodologies.Network performance monitoring and optimisation techniques.Telecom software implementation, testing, and deployment practices.Root cause analysis and escalation management.Operational support processes within large-scale telecommunications environments.Cross-functional collaboration and stakeholder management.Exposure to mobile and fixed network technologies, applications, and platforms.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/
Facebook: https://www.facebook.com/voisglobal
Instagram: https://www.instagram.com/voisglobal/