IT Solution Manager

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking an experienced IT Solution Manager to design and manage secure, scalable, and future‑ready IT solutions that support business objectives and enhance customer experiences. The individual will collaborate closely with cross‑functional teams, influence end‑to‑end solution journeys, and contribute to long‑term IT roadmaps. This role is ideal for someone who combines strategic thinking with hands‑on technical expertise and thrives in a collaborative, fast‑moving environment.

What you’ll do

• Review and validate business demand, ensuring alignment with coherent end‑to‑end customer journeys and translating requirements into clear design documentation, including user stories, technical specifications, and architecture diagrams.
• Design modern, cost‑efficient, secure IT solutions that prioritise performance, scalability, and long‑term reliability while identifying dependencies across impacted platforms.
• Oversee solution delivery and operational readiness, ensuring timely implementation and effective ongoing operation of IT solutions.
• Consolidate business requirements into IT roadmaps that support strategic objectives, aligning them with business and technology stakeholders.
• Collaborate closely with UX designers, developers, testers, and DevSecOps teams to ensure design feasibility and smooth implementation.
• Communicate and coordinate effectively with internal stakeholders and external vendors to support high‑quality solution outcomes.

Who you are

• You bring at least 5 years’ experience in IT solution design, system architecture, or software engineering.
• You have a strong track record in leading complex IT initiatives and delivering enterprise‑grade solutions.
• You ideally have experience in self‑service or e‑commerce applications, with a strong focus on user experience and customer satisfaction.
• You demonstrate proficiency in system analysis, software development and project management.
• You are experienced in working with SAFe or other agile methodologies such as Kanban, Lean, or Flight Levels.
• You hold a Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering or a related field.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your well-being and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.