Infrastructure System Engineer (VOIS)

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an Infrastructure Systems Engineer to provide advanced support and service ownership for Office IT Infrastructure, focusing on Active Directory and Entra AD environments. This role involves operational assessments for projects, planning service improvements, implementing automation workflows, and ensuring proactive capacity management. You will play a critical role in maintaining system health, security compliance, and delivering high-quality infrastructure services.

What you’ll do

• Execute operational assessments for projects and provide input for solution design and go-live decisions.
• Plan and implement service improvements within agreed timelines.
• Manage problem resolution, root cause analysis, and deliver RCA reports.
• Develop scripts and automation workflows to reduce manual intervention.
• Prepare capacity reports and roadmaps for future scalability.Ensure platform health and security compliance with vendor recommendations.
• Deliver monthly scorecards, SLA reports, and communicate success stories.
• Collaborate with cross-functional teams and manage escalations effectively.

Who you are

• Bachelor’s degree in Engineering or Computer Science.Minimum 2 years of hands-on experience with Entra AD and Azure AD integrations.Strong expertise in Active Directory, Entra Connect, and user provisioning.
• Skilled in PowerShell scripting and troubleshooting Windows Server environments.
• Certified in MCSE and Azure Administration; ITIL Foundation is a plus.Excellent communication skills and ability to work in diverse teams.
• Experience in large-scale production environments and customer-facing support.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on cutting-edge infrastructure technologies.
• Exposure to global projects and cross-cultural collaboration.
• Continuous learning and development through certifications and training.
• A dynamic environment that values innovation and proactive problem-solving.

What skills you will learn

• Advanced automation and scripting techniques.
• Capacity planning and performance optimisation.
• Crisis management and operational risk mitigation.
• Strategic IT infrastructure planning and governance.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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