IN & Voice Service Platforms_ 2nd Line Engineer

Job Description

Your day to day:

Engineer 2nd Line of IN & Voice Service Platforms in a multi-vendor environment. Preventive and corrective second level troubleshooting ensuring quality and continuity of service and the restoring time for virtualized Service Applications.

With these activities you will have a great impact on our business:

• In case of incident, assure trouble shooting analysis and all repair actions, including vendor support escalation, in order to achieve service restoration of impacted applications.
• Perform proactive maintenance activities to prevent incidents and constantly optimize the network, e.g. Daily Walkthroughs and Health checks for Service applications/platforms. Take corrective measures based on performance management and indicators trend analysis.
• Assure planned work activities, network rollout, software upgrades and parameter changes ensuring quality of service and avoiding regression on service and platforms functionalities.
• Assure Service Level Agreements and Service-KPIs with involved internal and external partners.
• Responsibilities include managing security protocols, conducting risk assessments, and implementing threat mitigation strategies.

With these skills you are a great candidate:

• Good knowledge of SIP protocol, SSL, TCP/IP, SNMP, RedHat Linux and RedHat Openshift
• Hands-on experience with Oracle DBs desirable
• Good knowledge of mobile network architectures 2G/4G/5G, VoLTE, operating virtualized Applications with experience in VMware.Analyse and interpret traces (Wireshark traces, network element traces, logs)
• Experience with scripting languages and automation tools (e.g. Python, Ansible, Shell, Perl)
• English (B/C-Level, spoken and written) and German (B-Level preferable, spoken and written)

Must have technical / professional qualifications:

• University degree: faculty of Electronics , Telecommunications and Information Technology
• 1-3 years of experience in Network Operations and Maintenance activities
• German (B-Level preferable, spoken and written)

Sounds like the perfect job? We’ve got even more to offer:

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story: go for a trip, experience new things, have fun and enjoy your 23 vacation days.
• Special Paternal Program - 4 months of paid paternity leave