IBS Design Senior Specialist

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Profile

• Handle enterprise TT complaints, Mega indoor , micro sites & micro streel levels across regions
• Act on customer demands/needs and perform flexibility to handle customers during site survey with exceeding customers’ expectations.
• Perform 2G – 3G - 4G -5G indoor DT measurements with operators benchmarking.
• Do full survey assessment for indoor venues :

• Compliant location (Full Address - Lat. & Long.)
• Venue overview (Buildings – Floors – paths -…..)
• Installed solution details (Type, photos, exiting antennas on the layout ) whether it belongs to VF or other operators.
• Do Turn-on-measurements Vs turn-off-measurements for existing indoor solutions.
• Propose Antenna locations for needed indoor solution.

• Ensure delivering root causes and major problems affecting the venues and customer dissatisfaction.
• Select the needed right solution, Assess the solution cost , calculate the needed BC.
• Propose indoor dedicated solution (Repeaters/Micros) connectivity and ensured performance acceptance across all regions.
• Provide the indoor proposed solution to be handled by IBS team afterwards.
• Perform all indoor sites connectivity
• Monitor all indoor sites Radio KPIs after site activation to ensure best quality till site handover
• Provide new initiatives and enhancements for current process to enhance performance, architecture and gaps causing non achieving the targets and bad customer experience
• Create new survey reports and enhance the existing ones to equip and empower our business stakeholders with the indoor sites progress and any obstacles for a better business continuity and a daily monitoring on the generated reports and check the failure reasons if any showed up

Role Profile

• Regional Strategy Targets
• People Engagement
• Health and Safety and Vodafone Group Guidelines
• Customer Experience and Network
• Quality through Regions’ Key Performance Indicators

• Ability to deliver challenging targets in a dynamic market environment
• Full understanding of customer demands/needs and flexibility to exceed customers’ expectations

Qualifications and Competencies

• BSC of Engineering
• Post graduate studies is an advantage but not a must (Masters, PHD of Engineering and/or MBA
• Ability to deliver challenging targets in a dynamic market environment
• Full understanding of customer demands/needs and flexibility to exceed customers’ expectations

Must have technical / professional qualifications:

• BSC of Engineering degree in electronics & communication
• with Minimum of 5 years experience in Mobile Business (GSM, UMTS, LTE ) indoor Design & optimization
• Excellent Project Management skills
• Excellent knowledge of computers / Microsoft office / IBWAVE / Autocad / ATOL
• Very Good command of English language with ability to work independently and under pressure.
• The ability to work in a well-organized manner.
• Excellent experience in the indoor design
• Self-motivated, and a team player.
• Ability to lead a team
• Problem solving and decision-making.
• Creative thinking and excellent planner for results.
• Excellent indoor technical experience
• PMP is a preferred.
• Ability to survey indoor sites E2E

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.