HR Product & Services Transformation Lead

Job Description

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About The Role

We are seeking a dynamic transformation leader to drive the end-to-end delivery of the VOIS HR Products & Services transformation agenda. This role is central to modernising the HR operating model and enabling HR to become a proactive, insight-led partner to the business. You will lead strategic programmes, oversee technology transitions, and champion digital enablement, ensuring measurable business outcomes and enhanced employee experience.

What you’ll do

• Translate strategic priorities into executable transformation programmes aligned with the 5-year HR roadmap.
• Establish and lead robust programme governance, managing risks, timelines, and interdependencies across workstreams.
• Act as the strategic interface between HR Services, IT, and senior HR leadership to ensure alignment and adoption.
• Drive delivery of major initiatives including SAP agreement deliverables, EIC sunset and ESM implementation, WalkMe, People Intelligence, and Advanced Analytics.
• Oversee technology migration, data integration, and interoperability across HR systems, ensuring scalability and compliance.
• Champion agile ways of working and foster a culture of innovation and continuous improvement.
• Lead enterprise-wide change management and communication strategies to support adoption of new HR products and services.
• Track and report on benefits realisation, ensuring measurable business value from HR technology investments.

Who You Are

• Experienced professional with 15–20 years in HR Services, HR Transformation, HRIT, or large-scale enterprise transformation.
• Proven track record in leading global HR technology programmes across multiple regions.
• Hands-on experience with ERP platforms such as SAP and Oracle, and digital adoption tools like WalkMe.
• Strong background in technology migration, data integration, and platform rationalisation in complex multi-market environments.
• Skilled in stakeholder engagement, change management, and communications, with the ability to influence senior leaders.
• Agile and adaptable, able to navigate ambiguity and deliver impact in fast-paced, multicultural environments.
• Commercially aware, with strategic thinking and an innovation mindset.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to lead a global HR transformation agenda with significant strategic impact.
• Exposure to cutting-edge HR technologies, AI, GenAI, and automation initiatives.
• Work in a collaborative, multicultural environment with senior leadership visibility.
• Drive innovation and shape the future of HR operating models across VOIS.

What skills you will learn

• Advanced programme leadership and governance in a global context.
• Expertise in digital adoption, HR analytics, and enterprise technology transitions.
• Strategic change management and stakeholder engagement at scale.
• Application of AI and automation in HR processes.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.