Global IOT Service Expert - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Global IoT Service Expert to lead the IoT service relationship for Vodafone’s largest strategic IoT customers. This role is pivotal in enhancing customer satisfaction and loyalty by managing the entire in-life IoT service, acting as a trusted advisor, and driving continuous service improvements. The individual will provide a governance layer above IoT Operations and collaborate with internal and external stakeholders to shape a market-leading service offering.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Serve as the dedicated key contact for Vodafone’s largest global IoT customers.
• Manage senior-level customer relationships and lead service review meetings and QBRs.
• Deliver proactive IoT technical service management and identify service improvement opportunities.
• Analyse service patterns and customer needs to drive operational enhancements.
• Own and influence new processes impacting customer solutions.
• Collaborate with IoT Technical Service Planning Authorities on strategic topics.
• Represent both Vodafone’s and the customer’s interests within the IoT organisation.
• Oversee IoT service deliverables including KPIs, SLAs, NPS, and cost to serve.
• Support commercial delivery by removing barriers to product adoption and proposing service propositions.
• Engage with vendors and partners to maintain and enhance the service model.

Who you are

• Fluent in English, proficiency in German or another European language is an advantage.
• Holder of an ITIL v3 Foundation Certification.
• Min. 6 years of experience in project management and IoT technical operations or service management.
• Skilled in supporting managed WAN, LAN, SDN, and security services.
• Strong communicator with excellent negotiation and coordination skills.
• Analytical thinker with experience in data interpretation and trend analysis.
• Solution-oriented with a proactive, can-do attitude.
• University or MA degree holder.
• Advanced knowledge of mobile network technologies (LPWA, GPRS, WCDMA, LTE 4G).
• Familiar with module technologies and products (e.g., SIMCOM, Quectel, Gemalto, Sierra Wireless).
• Minimum 3 years’ experience in the automotive OEM business.
• Proven ability to manage virtual teams in a matrix structure.

What's in it for you

• Opportunity to work with Vodafone’s most strategic global IoT customers.
• Exposure to cutting-edge IoT technologies and service models.
• Collaborative environment with cross-functional and international teams.
• Influence over strategic service improvements and customer experience.
• Platform to shape Vodafone’s global IoT service delivery standards.
• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your well-being and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What skills you will learn

• Advanced IoT service governance and customer relationship management.
• Strategic stakeholder engagement and vendor coordination.
• Data-driven service improvement planning.
• Cross-cultural communication and virtual team leadership.
• Deep technical understanding of mobile and module technologies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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