Global IoT Service Expert

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Global IoT Service Expert to lead the IoT service relationship for Vodafone’s largest IoT accounts. This role involves acting as a trusted advisor to customers, managing in-life IoT services, and providing governance over IoT operations such as incident, change, and problem management. You will collaborate with internal teams and vendors to deliver market-leading service offerings and ensure customer satisfaction and loyalty.

What you’ll do

• Serve as the dedicated key contact for Vodafone’s strategic IoT customers globally.
• Manage senior-level customer relationships and lead service review meetings and QBRs.
• Provide proactive IoT technical service management and drive service improvements using ITIL principles.
• Analyse patterns and customer needs to identify new opportunities and shape IoT operational services.
• Initiate and approve new processes impacting customer solutions.
• Engage in IoT vendor management and collaborate with technical planning authorities on strategic topics.
• Represent Vodafone’s interests while advocating for customer needs within the IoT organisation.
• Own overall IoT service and contractual deliverables, including KPIs, SLAs, NPS, and cost-to-serve metrics.
• Support commercial stakeholders to drive incremental revenue and customer adoption of IoT service

Who you are

• Fluent in English.
• ITIL v3 Foundation Certification and strong project management skills.
• Advanced IoT technical knowledge, including operations and service management for WAN, LAN, SDN, and security services.
• Excellent negotiation, communication, and coordination skills with a customer-focused approach.
• Analytical mindset with experience in data analysis and trend interpretation.
• Solution-oriented, proactive, and able to work effectively in challenging environments.
• University or MA degree with advanced knowledge of mobile network technologies (LPWA, GPRS, WCDMA, LTE 4G).
• Familiarity with module technologies and products (SIMCOM, Quectel, Gemalto, Sierra Wireless).
• Minimum 3 years’ experience in the automotive OEM business.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on cutting-edge IoT solutions for global premium customers.
• Exposure to strategic decision-making and collaboration with senior stakeholders.
• A dynamic, inclusive environment that fosters innovation and continuous learning.
• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your well-being and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

• Advanced IoT service management and governance practices.
• Strategic vendor and stakeholder management.
• Data-driven decision-making and process improvement methodologies.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.