Global Account Manager

Job Description

Role Profile

Title- Global Account Manager
Function: Vodafone Business International (VBI)
Department: Sales
Reports to: Regional Sales Manager, South Asia Outbound
Location: Kuala Lumpur, Malaysia

Role purpose

The Global Account Manager is responsible for developing one/a set of global accounts across a defined multi-country territory and in their home market, to achieve sales targets including Revenue, margin, New business targets, The Global Account Manager works closely with the NAM and cross functional teams on a given account to understand the strategic account plan and translate that into a sales strategy for their specific territory. The Global Account Manager will work to put in place the necessary virtual national account managers and/or cross functional team, communicate the plan to them, cascade targets, and directly lead the sales effort with the customer by developing deep relationships, identifying opportunity to create business value, articulating the more complex portfolio fits to maximise Vodafone share of wallet and profitability across all products. The Global Account Manager focuses pipeline building and customer engagement on solutions and complex opportunities.
The Global Account Manager ensures all financial objectives are achieved for all allocated customers across the defined territory. The Global Account Manager ensures the Customer is at the heart of our decision-making, that we have clear metrics and actions to drive customer satisfaction and an engaged virtual team who understand the account strategy and their contribution to its execution.

What you’ll do

Key accountabilities and decision ownership:
• Achieve/Exceed revenue, new business, margin, product and customer satisfaction targets, directly in the home markets as well as through NAMs in other markets assigned.
• Have a clear sales strategy documented in the account plan of each customer with milestones and tracking of performance for the territory
• Establish self and Vodafone as a trusted partner to the customer across our areas of expertise to ensure a long-term business relationship.
• Understand the customer’s business to develop opportunities that represent value to the customer from across the Vodafone portfolio.
• Develop a qualified pipeline across the product portfolio that will meet/exceed annual Revenue, new business and Margin targets
• Drive pipeline building and target achievement across the globe focusing on those markets prioritised by the customer and where Vodafone has capability
• Establish the virtual team of NAMs, regularly communicate the plan, facilitate them to engage with the customer in their local markets and track performance vs. sales targets.
• Exceed Net Promoter Scores (NPS) and Customer Experience Excellence (CXX) targets for all customers

Who you are

Core Competencies, knowledge and experience:
• Expert in complex account management across a diverse portfolio for customers with a global footprint. (pipeline development and opportunity management, sales planning, performance vs. target tracking).
• Think strategically about the customer’s business and the portfolio fit to develop value based opportunities.
• Manage and invigorate a virtual, regional team and deal with cultural diversity.
• Skilled in systematic and effective use of sales tools and consultative sales methodology.

Must have technical / professional qualifications:
• University Degree, in business management or engineering/equivalent
• Deep work experience in Telecommunications / IT Industry

Desired skills:
• Track record in sales excellence and a focus on achieving set goals
• Knowledge of a diverse (relevant) portfolio
• Ability to engage and coach an international virtual and distributed team
• Demonstrated ability to influence at C Level
• Strong interpersonal skills with proven track record of result working in a multi-cultural environment

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.