German Speaking Sales Data Management Specialist (Commission Support) - Maternity Cover

Employment type: Contract

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are looking for a Sales Data Management Specialist to support commission-related activities for Vodafone Germany. The role combines analytical operational support, data analysis and case handling related to commission processes. You will work closely with German stakeholders and internal teams in daily cooperation, supporting the accurate handling of claims, queries, internal complaints, and related requests.

What you’ll do

• Support the handling of commission-related claims, queries, and internal complaints for Vodafone Germany
• Analyze data connected to commission cases and support accurate case handling
• Work according to defined rules, internal guidelines, and established processes
• Support quality checks, reporting and recurring operational activities
• Work in regular contact with German stakeholders and local and international teams
• Deliver training and knowledge sharing for team members and new joiners
• Contribute to team improvements and support cross-functional collaboration

Who you are

• Strong to near-native German and intermediate English
• 2-3 years of similar support experience in multinational environment (preferably German support) required
• Strong analytical and logical thinking skills
• High attention to detail and accuracy
• Ability to work within defined rules, processes, and guidelines
• Good communication and cooperation skills
• Strong team player characteristic
• Able to manage deadlines and SLA-based tasks
• Quick learner with a proactive mindset
• Strong Microsoft Office skills, especially Excel

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work in a global, multicultural environment supporting international markets
Exposure to advanced CRM systems, data platforms, and sales processes
Development opportunities through cross-functional collaboration and training delivery
Experience in end-to-end commission processes and sales analytics
A role that combines technical, analytical, and stakeholder-facing responsibilities
A dynamic environment where innovative ideas are always welcome
A collaborative community where your professional goals and work are supported by a diverse team
A supportive internal coaching and mentoring culture
Opportunities to participate in company activities and CSR events
Corporate assets including a laptop and mobile phone with subscription (unlimited voice, text message, and data within the EU)
Cafeteria package
Private Medical Services
Employee Assistance Program to support your wellbeing and mental health
Life and accident insurance
You can work remotely overseas for 20 days a year
16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
You and your family members can enjoy several discounts from our partners
You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

Advanced CRM system management and Salesforce administration
Data analysis and reporting using SQL and enterprise data platforms
Commission process expertise and regulatory interpretation
Process improvement and optimisation techniques
Stakeholder engagement across diverse international teams

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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