German Speaking Demand Management Specialist - Senior

Job Description

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Hello there! We’re Vodafone Intelligent Solutions (also known as _VOIS) and we’re looking for a

German Speaking Demand Management Specialist – Senior

Your role in a nutshell:

Provide overall governance of demand management, to ensure the quality of end to end demand management process. Liaise between customers and the solution groups. Act as the single point of contact until the end of the demand lifecycle. Track and push the approval of the demands and the solution of the customer requests. Investigate standard solutions and potential external solutions. Manage customer demand projects fully or partially and make status reports to the Steering Committee.

What you’ll do:

• Be the key interface for capturing demand requests, act as a Business Analyst.
• Manage and keep track of incoming requests, process them via the automated Demand Management Process.
• Assure the quality of information provided by Demand Requestors.
• Capture the requirements regarding the development of internal IT tools.
• Create assessment documentation for every demand request.
• Evaluate potential risks and report them to the immediate supervisor.
• Ensure all new demands are suitable for decision making and have a clear scope.
• Create Demand Board documentation (agenda, minutes), present all demand assessment forms to stakeholders and gather approval.
• Assure the quality of deliverables and improvements.
• Escalate issues that require intervention.
• Provide regular status update to the management, keep all stakeholders appropriately informed.
• Document the processes, create process, descriptions and work instructions.
• Give input to process improvement, to increase efficiency and effectiveness of all Demand Management process activities.

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What you will bring to the team:

• Fluent German and English language skills
• 2-3 years of Demand management, project management or business analysis experience
• Communication and time management skills
• Decision-making and problem-solving skills
• Customer focus
• Telecom and SSC experience (desired)
• Experience of agile project methodologies (desired)

In return we provide you with:

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• A supportive internal coaching and mentoring culture
• Opportunities to participate in company activities and CSR events
• Corporate assets including a laptop and mobile phone with subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What you need to know about us

We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.

#movewithus #_VOIS #VOISHU #LI-Hybrid

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.