GENAI / MACHINE LEARNING ENGINEER - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a GenAI / ML Engineer with 3-4 years of overall professional experience and at least 1 year of hands-on domain exposure in AI/ML, Generative AI, data engineering, cloud engineering, or enterprise AI solutions. This role focuses on building production-grade Generative AI capabilities such as Natural Language to SQL, Retrieval-Augmented Generation (RAG), LLM-based workflows, and AI-powered chatbots for enterprise users. The individual will work on scalable, cloud-based AI systems using Python, SQL, GCP, APIs, and modern GenAI engineering patterns.

What you’ll do

• Design, develop, and enhance GenAI and ML-based solutions for enterprise business use cases.
• Build and improve Natural Language to SQL and Retrieval-Augmented Generation based chatbot capabilities.
• Develop and maintain Python-based backend services, APIs, and AI workflows supporting LLM-driven applications.
• Work with Google Cloud Platform services to build, deploy, and optimise scalable, cloud-native AI applications.
• Improve retrieval quality, prompt orchestration, SQL generation accuracy, chatbot response quality, and overall solution performance.
• Collaborate with internal stakeholders to translate business requirements into scalable AI/ML product capabilities.
• Contribute to testing, evaluation, monitoring, documentation, and production-readiness of GenAI solutions.
• Support continuous improvement of AI engineering practices, including prompt design, evaluation frameworks, observability, and responsible AI usage.

Who you are

• You have 3-4 years of overall experience in software engineering, AI/ML engineering, data engineering, cloud engineering, or related technology roles.
• You bring at least 1year of relevant domain experience in areas such as Generative AI, LLM-based applications, NLP or conversational AI, data or analytics engineering, cloud-native development, or enterprise chatbot platforms.
• You have strong hands-on experience with Python for application development, automation, AI/ML workflows, or backend services.
• You have working knowledge of machine learning and Generative AI concepts, including LLMs, embeddings, prompts, and RAG-based patterns.
• You are comfortable working with SQL and enterprise datasets to support analytical and data-driven use cases.
• You have good working knowledge of Google Cloud Platform or similar cloud environments.
• You have experience developing or integrating APIs and backend or cloud-based applications.
• You can debug, test, and optimise AI/ML or data-driven solutions for accuracy, reliability, and performance.
• You communicate effectively with both technical and business stakeholders and work collaboratively across teams.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on production-grade Generative AI solutions with direct business impact.
• Hands-on exposure to modern GCP services, cloud-native deployment patterns, and enterprise-scale AI architectures.
• Experience across LLMs, RAG, Natural Language to SQL, enterprise data platforms, APIs, and chatbot engineering.
• A high-visibility role with clear growth pathways into senior engineering, technical leadership, solution architecture, or AI product ownership roles.

What skills you will learn

• Advanced GenAI engineering practices, including prompt orchestration, evaluation frameworks, and chatbot observability.
• Designing and deploying scalable AI applications using Google Cloud Platform services such as Cloud Run, BigQuery, and Vertex AI.
• Building resilient backend services and APIs for LLM-driven enterprise solutions.
• Applying responsible and governed AI practices within large-scale organisational environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media

• VOIS on LinkedIn
• VOIS on Facebook
• VOIS on Instagram
• You can also chat with our employees to learn more about our projects: Connect with VOIS teams