Fraud Control Analyst -Sr. Executive

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an Analyst – Fraud Control who will play a critical role in identifying, preventing, and mitigating activities that could result in financial loss or negative customer experiences. This role focuses on proactive fraud detection, detailed case analysis, and timely decision-making to protect customers and support Vodafone’s business objectives, while upholding strong standards of compliance and customer care.

What you will do

• Monitor customer accounts and related services to identify potentially fraudulent activities, including roaming, domestic, AIT, and first-party fraud.
• Analyse fraud risk cases in detail to confirm or rule out fraudulent intent.
• Review and track transactions flagged as high risk, ensuring timely and accurate action.
• Manage accounts with high usage patterns across messaging, voice, or data services at local and international levels.
• Identify emerging fraud patterns and contribute to the development of new prevention or resolution measures.
• Handle internal queries and complaints via phone or email with professionalism and care.
• Apply departmental procedures and internal regulations to support decisions that stop fraudulent activity.
• Maintain high standards of customer interaction while resolving complex issues independently in most situations.

Who you are

• An analytical professional with experience in fraud control, analytics, telecoms, banking, revenue assurance, or a related customer-focused environment.
• Confident working with multiple systems and applications, with strong proficiency in MS Office tools.
• Comfortable making evidence-based decisions and prioritising work in a fast-paced, 24/7 operational setting.
• A clear and effective communicator in English, with strong written and verbal skills.
• Customer-focused, organised, and proactive in managing performance and continuous improvement.
• Experienced in analysing data and recognising patterns that indicate potential risk.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to complex fraud prevention scenarios within a global telecommunications environment.
• Opportunities to contribute directly to protecting customers and safeguarding business value.
• Collaboration with experienced colleagues across security operations and wider Vodafone teams.
• A role that supports continuous learning, professional growth, and skill development.

What skills you will learn

• Advanced fraud detection and prevention techniques within telecom and digital services.
• Enhanced analytical and decision-making capabilities in risk-based environments.
• Practical experience in managing high-impact customer and financial risk cases.
• Stronger stakeholder communication and case-handling skills.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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