Fixed & ICT Senior Engineer

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

esponsible for providing advanced technical support, troubleshooting and operational assurance of ICT, Fixed Connectivity and IoT services for SME and Major customers. This role also acts as the person in charge of the design, implementation, migration, optimization, and ongoing support of ICT solutions.

Key Accountabilities:

• Provide senior-level support for Fixed Connectivity, IoT and Cloud services.
• Troubleshoot complex service issues across network, application, and cloud layers
• Monitor service performance, availability and capacity to meet SLAs
• Perform Root Cause Analysis and drive permanent corrective actions
• Design, deploy, and manage Microsoft 365 environments, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Microsoft Entra ID (Azure AD)
• Lead and deliver Microsoft 365 tenant setups, migrations, and upgrades, including email, file, and collaboration workloads
• Configure and manage security, compliance, and governance features (e.g., MFA, Conditional Access, DLP, retention policies, sensitivity labels)
• Provide technical consulting, best-practice guidance, and solution architecture for Microsoft 365 and SDN projects

Who you are

• Bachelor’s Degree in Telecoms or related field
• 3+ years’ experience in similar position within a service provider/operator or vendor
• Microsoft and Networking Certifications are mandatory (ex. Microsoft 365 Certified: Administrator Expert, CCNA, Fortinet FCP)
• Strong experience in Microsoft 365 Administration
• Strong background in SharePoint Online and OneDrive
• Experience with Microsoft 365 Security & Compliance Center
• Proven ability to plan and execute migrations to Microsoft 365
• Hands-on experience with Fixed Connectivity services, IoT platforms and device management
• Excellent written and verbal communications skills in Greek & English
• Strong problem-solving and analytical skills
• Ability to work under pressure and manage multiple priorities

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.