Engineer 2nd Line

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced 2nd Line Engineer to lead operational support for OSS provisioning systems within Vodafone Network Operations. This role operates in a complex, multi-vendor environment and focuses on ensuring service continuity, high availability, and performance of critical OSS applications. The individual will play a key role in advanced troubleshooting, automation, and optimisation, while collaborating across technical teams and vendors to deliver robust, scalable solutions and support the rollout of new technologies.

What you will do

• Administer, support, and optimise OSS provisioning, monitoring platforms, and critical applications.
• Lead advanced troubleshooting activities, perform root cause analysis, and implement permanent corrective actions.
• Design, develop, and maintain automated monitoring, alerting, and incident detection solutions.
• Drive continuous improvement of operational processes, configuration management, and technical project delivery.
• Support integration, configuration, and rollout of new OSS systems and technologies.
• Provide technical guidance and mentorship to junior engineers within the team.
• Collaborate with third-party vendors to resolve complex and high-impact incidents.
• Work closely with NOC engineers and Service Delivery teams, applying Incident, Problem, and Change Management practices (INM, PRM, SRM).
• Confidently manage ticketing systems, auto-routing mechanisms, and operational workflows.
• Ensure adherence to ITIL-aligned practices, security standards, change and release processes, and accurate maintenance of operational documentation (KEDB, inventories, guides, and workarounds).
• Enable effective service delivery through proactive monitoring, reporting, stakeholder communication, and structured escalation to maintain SLA performance.

Who you are

• A technically skilled professional with proven experience in server and application operations within complex environments.
• Proficient in Linux operating systems and database administration, with strong hands-on troubleshooting capability.
• Experienced in programming and scripting (for example Python, Bash, or similar) to support automation and efficiency.
• Confident working with containerisation and virtualisation technologies such as Docker, Kubernetes, VMware vSphere/ESX, and Microsoft Azure.
• Highly experienced in advanced Oracle database administration and performance troubleshooting.
• Comfortable working within ITIL-aligned operational frameworks and structured service management processes.
• A clear and collaborative communicator, fluent in English, able to work effectively with cross-functional and external partners.
• Holds a university degree in Electronics, Telecommunications, IT, or Computer Science.
• Brings a minimum of three years’ experience in server/application operations and Linux and database environments.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

What skills you will learn

• Advanced OSS operations and provisioning system optimisation.
• Designing and implementing automation and monitoring solutions at scale.
• Deepened expertise in Oracle databases, containerisation, and cloud-based platforms.
• Cross-functional collaboration and technical leadership within network operations.
• Applying ITIL practices in a real-world, high-availability service environment.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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