Engineer 1st Line Operations_Fixed

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a Telecom Systems Support Engineer to provide first-line technical services for live information systems used by telecommunications operators. This role involves developing, implementing, testing, and correcting software and hardware solutions for telecom applications, ensuring optimal performance and compliance with quality standards. You will troubleshoot network issues, implement new functionalities, and escalate complex problems to higher technical levels when necessary.

What you’ll do

• Develop, test, and modify computer systems containing mobile and fixed telecom applications.
• Design and update customised software solutions for telecom operators.
• Implement new software functionalities and optimise system performance.
• Identify and resolve software and hardware deficiencies in GSM, UMTS, LTE, and 5G networks.Configure, integrate, and optimise network software parameters according to defined quality criteria.
• Test applications in controlled environments before production deployment.
• Perform emergency remediation through software or hardware reconfiguration using telecom programming methods.
• Investigate and resolve technical issues from Customer Operations or Service Desk, escalating when necessary.
• Conduct preventive checks using specialised software to identify and resolve latent deficiencies.

Who you are

• Proficient in English (written and spoken)
• Strong understanding of operating systems, database systems, and telecom-specific applications.
• Basic technical knowledge of 2G, 3G, 4G, 5G, and networking principles.
• University degree in a technical field (e.g., Electronics, Telecommunications, Information Technology).

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced troubleshooting and debugging techniques for telecom systems.
• Configuration and optimisation of network software parameters.
• Development and integration of customised telecom software solutions.
• Preventive maintenance strategies using specialised tools.
• Cross-functional collaboration and escalation management.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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