Deputy Manager_Power BI

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking a Unified Communications Operations Engineer to deliver and support robust Unified Communications services from Pune. The role is focused on maintaining high service availability, resolving technically complex incidents, managing changes and improving operational performance and customer experience.You will combine Unified Communications and telecoms knowledge, including SIP protocol expertise, with advanced Power BI and data analytics capabilities to identify performance trends, provide actionable insights and support data-driven decision-making. The role also acts as a key escalation point across local markets and requires independent judgement when addressing complex operational challenges.

What you’ll do

• Manage Unified Communications incidents and changes, ensuring reported incidents are resolved within agreed service levels.
• Analyse complex technical issues independently and implement effective solutions that protect service availability and customer experience.
• Recommend and implement configuration changes to maintain service and network performance indicators at optimal levels.
• Use Power BI, data analytics, reporting and dashboards to monitor operational performance, identify trends and provide actionable insights for service optimisation and decision-making.
• Build sustainable working relationships with internal teams and external partners to support service-level and performance compliance.
• Provide technical guidance, delegate task-level activities where appropriate and mentor first-line support teams.
• Participate in technical audits and address identified gaps.
• Contribute to service optimisation, automation and cost-effective delivery, while supporting longer-term service roadmaps and operational priorities.

Who you are

• You have advanced knowledge of Power BI, including the ability to use reporting and dashboarding to support operational insight and decision-making.
• You understand telecommunications and network environments, with knowledge of Unified Communications technologies and SIP protocol.
• You have data analytics knowledge and can translate operational information into meaningful insights and improvement opportunities.
• You can independently analyse and resolve technically complex incidents while making sound decisions in time-sensitive operational environments.
• You can collaborate effectively with internal teams, external partners and first-line support colleagues, with the ability to provide technical guidance and support service-level and performance commitments.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• An opportunity to work on business-critical Unified Communications services with direct influence on service availability and customer experience.
• Exposure to complex telecommunications and network operations across local markets.
• Opportunities to apply Power BI, dashboarding and data analytics to real operational challenges and data-driven decision-making.
• Experience contributing to service optimisation, automation and longer-term operational roadmaps.
• Opportunities to provide technical guidance and mentor first-line support colleagues.

What skills you will learn

• Deeper expertise in Unified Communications operations, telecoms networks and SIP-based services.
• Advanced application of Power BI, operational reporting, dashboarding and data analytics.
• Complex incident, change and service-performance management.
• Service optimisation and automation within a telecommunications operations environment.
• Technical leadership, stakeholder collaboration, audit remediation and operational decision-making.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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