Deputy Manager_M365Suite(Exchange Online,SharePoint,Teams,OneDrive,Defender,Purview,Ansible_Pune

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled and motivated professional to provide second-level support for Microsoft 365 (M365) services. This role involves troubleshooting, configuration, and maintenance of M365 applications such as Teams, Exchange Online, SharePoint Online, OneDrive, Defender for M365, and Purview. You will collaborate with IT teams, manage escalations from L1 support, and ensure operational stability and service optimisation for clients.

What you will do

Deliver L2 support for M365 services, including Defender for M365, Exchange Online, SharePoint Online, Teams, and OneDrive.Manage security features and requests for Defender for 365 and Purview.Troubleshoot and resolve technical issues escalated from L1 support promptly.Assist in deployment, configuration, and maintenance of M365 services.Monitor system performance and implement corrective actions.Document processes, solutions, and best practices.Stay updated with M365 features and industry trends.Provide training and guidance to L1 support and end-users.Participate in on-call rotation for after-hours support.Ansible

Who you are

Bachelor’s degree in Computer Science, IT, or related field.5–7 years of experience in IT support with a focus on Microsoft 365 services.Strong troubleshooting and problem-solving skills.Experience in Ansible programming,Sharepoint Online,OneDrive,Teams.Knowledge of M365 administration and configuration.Excellent communication and interpersonal skills.Ability to work effectively in a team-oriented environment.Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or Security, Compliance, and Identity Fundamentals are a plus.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Opportunity to work on cutting-edge Microsoft 365 technologies.Exposure to global projects and collaboration with diverse teams.A culture that values innovation, learning, and career growth.Flexible working environment and inclusive workplace.

What skills you will learn

Advanced M365 administration and security management.ITIL-based service management practices.Cross-functional collaboration and stakeholder management.Strategic thinking for service optimisation and operational excellence.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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