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Vodafone • Pune, Maharashtra, India

Deputy Manager_Data Center Network Operations Engineer_Pune/Bangalore

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9

/10

Transparency ranking

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Job Description

About _VOIS

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About _VOIS India

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Key Accountabilities

  • Being part of NOC support team and network operation on 24 x 7 basis (include On-Call), proactively own the incidents assigned by GSD or escalated by either customers or support teams and provide required resolution within agreed timelines.
  • In case of issues are outside the scope of team, escalate to next second support level within NOC, involve third level/vendor teams for resolution of the incidents.
  • Own activities around reducing number of repeated incidents while working with respective teams.
  • Review current knowledge base, run book/operation procedures, and fill the gaps, add/modify the contents to keep the knowledge base updated.
  • While owing the resolution of the incidents, inform/communicate updates about the progress to stakeholders, carry out timely escalation as per the process, participate in major incident handling calls.
  • Identify opportunities for automation of operation activities and work with related to implement solution and achieve required benefits.
  • Handle the escalation, while owing the resolution of the incidents, inform/communicate updates about the progress to stakeholders, carry out timely escalation as per the process, participate in major incident handling calls

#_VOIS

Key Skills

1 – Routing, Switching, Nexus / DC

2 – Firewall – Juniper/ASA

3 – Basic Of Cisco ACI

4 – Load Balancer – F5 / Cisco ACE

Good to Have :

1 – Basic understanding of either Cloud (AZR/GCP/OCI/AZR) or NSX/SDWAN

_VOIS Equal Opportunity Employer Commitment

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!

Company benefits

beach with umbrella
UK (28), India (22), Egypt (21), Hungary (20), Romania (20), Albania (22), Turkey (14) days annual leave + bank holidays
desert island
Work from anywhere scheme – work for up to 20 days/year abroad (dependant on country)
moneybag
Annual bonus – dependant on company performance
money with wings
Employee discounts
elevator
Personal development days – once per quarter
brain
Learning platform – access to Harvard Business Publishing, MIT Horizon and Skillsoft
woman feeding baby
Enhanced maternity leave – 16 weeks (paid) with a phased return to work over 6 months
man feeding baby
Enhanced paternity leave – 16 weeks (paid) with a phased return to work over 6 months
heart decoration
Volunteer days – up to 5 days
dart
Coaching – access to a free certified internal pool of coaches
handshake
Mentoring
heart decoration
Carer’s leave
baby
Adoption leave – 16 weeks (paid) with a phased return to work over 6 months
rescue worker’s helmet
Enhanced sick days
green heart
Mental health platform access
green heart
Mental health first aiders
baggage claim
Employee assistance programme
hospital
Complimentary Medical Services – 24/7 online doctor service
bouquet
Compassionate leave
money with wings
Home office set up
busts in silhouette
Buddy scheme
moneybag
Referral bonus
dancer
Early finish Fridays
shopping trolley
Buy or sell annual leave
bike
Cycle to work scheme
ring buoy
Life insurance
skier
Sabbaticals
moneybag
Salary sacrifice
chart with upwards trend
Share options
people holding hands
Teambuilding days
kneeling person
Faith rooms
moneybag
Enhanced pension match/contribution
books
LinkedIn learning license

Working at Vodafone

Company employees

85,887

Gender diversity (male:female)

61:39

Currently Hiring Countries

Albania

Australia

China

Czechia

Democratic Republic of the Congo

Egypt

Germany

Ghana

Greece

Hungary

India

Ireland

Italy

Lesotho

Luxembourg

Mozambique

Portugal

Romania

Serbia

Singapore

South Africa

Spain

Sweden

Tanzania

Türkiye

United Kingdom

United States

Office Locations