Deputy General Manager-Network Operations Authority-Risk and Audit Manager-Bangalore

Job Description

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

In 2009, VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Description

Key accountabilities:
• First point of contact and coordinator of audit/assurance requests thereby ensuring effective SME engagement through full audit life-cycle to issue of final report.
• Coordinate the defining and senior manager approval of remedial actions.
• Tracking, reporting and governance of remedial actions (managing deviations from agreed delivery dates).
• Provide management reporting on the status of all audit Demand activity across CTO and supporting / interested parties.
• Act as the focal point for audit related escalation, facilitation, and arbitration.
• Establish and oversee the model to monitor and track CTO resource expenditure relating to supporting audit and assurance.
• Define, establish and manage CTO function reference sources for ease of evidence gathering.
• Proactive planning of audit/assurance engagement and advance requirements gathering through CTO reference sources.
• Own and nurture stakeholder management of the Audit and Assurance community – all levels.
• Promote the benefits of audit and assurance within the function for the purpose of demonstrating openness, transparency, process excellence and the embracing of continuous improvement.
• Support the management of CTO portfolio/register, ensuring it is kept up to date and cyber theme risks mitigation plans are tracked.
• Support the Market/Function Councils through preparation of briefing packs, Exec Level memos and co-presenting Risk Council (RC) sessions.
• Proactively monitor emerging/existing CTO theme risks for awareness / association with audit / assurance activities.
• Collaborate with Risk Mgmt. Team peers across Vodafone UK and the One European technology team model to ensure cohesiveness and consistency with reporting risks and to promote continuous process excellence.
Core competencies, knowledge, and experience:
• Experience supporting audit, compliance, and assurance activities.
• Experience of operational risk management.
• Ability to interpret policy frameworks into ‘Design Effectiveness’ and ‘Operational Effectiveness’ context for the purpose of determining current level of compliance.
• Desirable, exposure / working within CTO or technology function.
• Stakeholder Management - building effective working relationships across management and operational layers within CTO and cross-function.
• Strong organisational and analytical skills, ability to:
• Engage & motivate
• Coordinate
• Facilitate
• Corroborate
• Arbitrate
• Formulate
• Knowledge of Cyber Security Controls.
• Knowledge of industry standards, for example: ISO27001, TSR, SOX, PCI DSS, FCA an advantage but not essential
• Working knowledge of MS office tool set / packages. E.g. Word, PowerPoint, Excel, and Power BI
• Hold or have ability to obtain CISA or CRISC

Risk qualification is required CISM, CRISC, CISA etc

VOIS Equal Opportunity Employer Commitment

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!