CYBER SECURITY LEVEL 3 ANALYST - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Cyber Security Level 3 Analyst to play a critical role within the Cyber Security Operations Centre (CSOC). This role focuses on advanced security alert investigation, threat analysis, and incident triage across enterprise environments, including cloud platforms. The individual will act as a technical subject matter expert, mentor team members, contribute to automation and process stabilisation, and support continuous improvement of detection capabilities to ensure secure and seamless business operations.

What you’ll do

Lead Level 3 investigation, analysis and triage of complex security alerts and incidents across SIEM platforms.
Act as the primary technical subject matter expert for security alert investigation within the CSOC.
Drive automation initiatives, alert fine-tuning, and process stabilisation to reduce operational effort and risk.
Participate in daily stand-ups and actively lead incident investigations.
Collaborate closely with onshore teams to optimise alert volumes and improve detection accuracy.
Create and maintain SOPs, KEDB entries, playbooks, process and procedure documentation.
Build and sustain a strong knowledge base by authoring and reviewing KB articles.
Produce daily and management-level reports on alert trends, investigations and operational challenges.
Mentor and guide new team members, fostering a culture of learning and knowledge sharing.
Conduct brown-bag sessions to enhance team capability and awareness.
Coordinate with Local Market CSIRT teams on ongoing cases to ensure customer experience remains a top priority.
Lead by example through strong analytical thinking, judgement and collaborative leadership

Who you are

An experienced cyber security professional with 8+ years in SOC operations, SIEM monitoring, event analysis and incident management.
Comfortable operating at Level 3 or senior Level 2 within large, complex organisations.
Skilled in SIEM platforms such as ArcSight, Splunk, QRadar, LogRhythm or similar technologies.
Knowledgeable in security event correlation logic, log analysis, and threat investigation techniques.
Confident in networking and core security concepts across on‑premise and cloud environments.
Experienced in creating playbooks, SOPs and process documentation.
Proactive in learning about emerging cyber threats and defensive techniques.
Certified with industry-recognised credentials such as CISSP or CISM (SANS certification is advantageous).
Able to communicate clearly and effectively with technical and non-technical stakeholders.
Known for integrity, self-motivation, cultural sensitivity and strong interpersonal skills.
Experienced in supporting global customers and working across distributed teams.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Exposure to advanced cyber defence operations within a global telecom environment.
Opportunities to influence detection strategy, automation and operational maturity.
Collaboration with global CSOC and CSIRT teams across multiple markets.
A platform to develop leadership, mentoring and technical specialisation skills.
A supportive environment that values continuous learning and knowledge sharing.

What skills you will learn

Advanced threat investigation and incident response techniques.
SIEM optimisation, correlation rule tuning and automation approaches.
Cloud security monitoring and operational defence practices.
Knowledge management, playbook development and process design.
Stakeholder communication and operational leadership within cyber defence

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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