CVM Specialist

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Definition, development, implementation and optimisation of campaigns in the customer base, always focusing on customer experience and satisfaction;
• Definition of offers, technical development and implementation in channel support tools;
• Monitoring of market trends and dynamics;
• Collaboration with different stakeholders to ensure end-to-end delivery and campaign execution;
• Monitoring and analysis of business objectives, proposing improvements;
• Analysing behavioural and segmentation data to personalise offers;
• Introducing new products or product features in customer renewal;
• Implementation in channels (assisted and digital), ensuring consistency in the customer journey and maximising customer value;
• Development of A/B tests;
• Monitoring technical and/or product development projects;
• Analytical skills, critical thinking and customer-centric approach​;
• Knowledge of the telecommunications market​;
• Ability to take risks and do things differently​;
• Excellent oral and written communication skills​;
• Results-oriented and customer-focused; ​
• Professional experience.

Who you are

• Bachelor’s degree in Marketing, Communication, or a related field;
• Good interpersonal skills with different areas and stakeholders;
• Good team spirit and ability to influence others;
• Proactive and autonomous in project management, rigorous and results-oriented​;
• Organised, with planning skills, focused on quality delivery and impact on priorities;
• Resilient and able to adapt easily to a constantly changing and competitive environment​;
• Proficiency in Microsoft Office tools (Excel and PowerPoint)​;
• Solid knowledge of English and Portuguese (spoken and written).

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing and Skillsoft);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.