Customer Success Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose: We are looking for a Customer Success Manager to create long-term, trusting relationship with our customers. The Customer Success Manager engages customers on their business transformation and advises them on Vodafone’s broad range of products across connectivity and beyond solutions, with the ultimate purpose to help them thrive in a hyperconnected world and create positive change at scale.

Key accountabilities and decision ownership:
• Owns the account management and growth plans (account penetration, revenue, churn) for assigned clientele, both existing and prospective.
• Works cross-functionally and orchestrates internal delivery teams on customer success (Presales, Support, Operations, etc.).
• Ensures that operational backlog for assigned clientele is delivered on-time by orchestrating relevant internal teams.
• Performs pitching, drives engagement and influence at customer level. Owns the relationship building for key accounts of own industry.
• Keeps abreast of technological insights in the areas of beyond connectivity solutions, with the purpose to walk the talk and effectively advise customers on their ideal transformation journey.
• Ensures Net Promoter Scores (NPS) and rest experience satisfaction metrics for assigned accounts are met.

Core competencies, knowledge and experience:
• Maintains expertise of internal procedures, products and systems to effectively manage all steps throughout the customer lifecycle.
• Ensures growth and retention targets are achieved (revenue, churn, NPS).
• Proven experience gained within a business sales channel (must have minimum 5 years B2B sales experience).
• Understanding of how various cloud technologies work together to be able to drive deeper technology adoption within the existing large account base.
• Understanding of industry challenges, trends, traditional and non-traditional competitive landscape, etc.
• Ability to grow a business through deep and broad expertise in the industry segment.

Who you are

Must have technical / professional qualifications:
• University degree (Master degree will be an asset).
• Fluent knowledge of English language (oral & written).
• Driving licence.
• Computer literacy.
• Excellent communication skills, oral and written

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

#LI-Hybrid #Vodafonespirit #Togetherwecan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.