Customer Delivery_Senior Project Manager - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a highly experienced Customer Delivery Senior Project Manager to lead large-scale, customer-facing projects and programmes across multiple domains for our Enterprise customers. This role involves managing complex multi-party teams, driving governance and assurance, and ensuring delivery excellence aligned to time, cost, and quality standards. You will be accountable for projects with an annual total contract value of approximately €50 million, engaging in contractual negotiations, translating requirements into operational plans, and ensuring seamless acceptance into live service.

What you’ll do

Vision, Planning and Control

• Define and communicate the high-level vision and desired future state for projects/programmes.
• Create detailed programme plans, including resource requirements, interdependencies, and critical paths.
• Forecast and manage resource supply and demand across people, technology, and financial aspects.
• Establish measurable outcomes and success factors, ensuring integrated work streams within the overall programme plan.

Organisation & Leadership

• Build and lead high-performing teams with the right skills for successful delivery.
• Act as a coach and mentor, motivating teams and fostering collaboration.
• Develop stakeholder maps and maintain strong relationships internally and externally.
• Support effective business change and influence senior strategists and partners.

Quality Assurance & Reporting

• Apply quality assurance standards across all work streams.
• Implement robust reporting mechanisms for budget, timelines, and quality.
• Maintain accurate financial reports and produce lessons learned and closure documentation.

Risk, Issue & Change Management

• Define risk and change strategies, ensuring proactive mitigation and stakeholder communication.

Financial Management

• Align outcomes to benefits realisation plans and manage scope changes effectively.
• Maintain business cases and ensure ongoing viability of projects/programmes.
• Forecast and report on budgets and expenditures accurately.

Who you are

Over 5 years of experience managing complex ICT projects end-to-end.Strong leadership and stakeholder engagement skills, with the ability to influence at senior levels.Professional and customer-centric, capable of delivering confident presentations to executive audiences.In-depth knowledge of multiple domains and business markets.Skilled in financial management, including budgeting and forecasting.Must-have qualifications:

• Prince2 Practitioner or PMP
• MSP Foundation
• Proven experience managing multiple projects/programmes concurrently
• Excellent interpersonal and communication skills
• Understanding of telecommunications environments

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead high-value, complex programmes impacting global enterprise customers.
• Exposure to senior stakeholders and strategic decision-making.
• Work in a dynamic, collaborative environment with cutting-edge technology and methodologies.
• Career growth through leadership roles and cross-functional projects.

What skills you will learn

• Advanced programme governance and assurance techniques.
• Strategic stakeholder engagement and negotiation skills.
• Financial management and benefits realisation planning.
• Leadership in multi-party, cross-functional environments.Expertise in telecommunications project delivery and transformation programmes.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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