Consumption Analyst - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking an E2E Commercial & Revenue Analyst to support VOIS’s commercialisation transformation by acting as the key link between Service Towers and central functions. This role is responsible for ensuring accurate, timely, and compliant customer billing through effective end-to-end coordination of the revenue assurance lifecycle.
The successful candidate will drive the quality and timeliness of monthly quantity submissions, maintain data integrity across systems, provide actionable consumption insights, and strengthen governance across Service Towers, Marketplace, Finance, Billing, and Transformation teams. This is an excellent opportunity for an individual who thrives in a dynamic environment, enjoys solving complex business challenges, and can translate data into meaningful commercial insights that support business decisions and customer conversations.

What you’ll do

Own and govern the end-to-end transfer, validation, and integrity of P*Q data across Marketplace, Finance, and Billing systems, ensuring billing readiness and compliance with governance controls.
Act as the primary point of contact between Service Towers, Marketplace, Finance, Billing teams, and Portfolio Leads to ensure alignment on:

Consumption performance
Variance against budget and forecast
Data quality risks and issues
Financial and operational impacts

Establish and facilitate regular stakeholder engagement forums to review insights, address risks, and align on priorities and actions.
Deliver monthly consumption reporting and insight, including:

Variance analysis (e.g. DB vs RF)
Trend analysis
Identification of data quality and performance issues

Own the adoption and enablement of consumption reporting by:

Delivering training sessions, walkthroughs, and onboarding support
Managing user access requests and permissions
Explaining reporting methodologies, metrics, and business logic
Supporting users to derive actionable insights from data
Communicating the business value of consumption reporting
Acting as the Subject Matter Expert for reporting-related queries

Drive proactive monthly quantity (Q) collection across Service Towers, ensuring adherence to timelines, approval readiness, risk identification, and issue mitigation.
Lead end-to-end cross-functional issue management through:

Issue logging and tracking
Triage and impact assessment

Ownership assignment and coordination
Resolution planning and execution
Governance reporting and audit trail maintenance
Closure management and stakeholder communication
Partner closely with Transformation teams to identify process improvements, enhance operational efficiency, and support the successful delivery of business transformation initiatives.
Monitor and improve revenue assurance outcomes, billing accuracy, and compliance with governance standards.

Who you are

Strong stakeholder management and influencing skills, with the ability to drive outcomes across multiple teams and functions.
Ability to build trusted, collaborative relationships within a complex and highly cross-functional environment.
Excellent communication skills, with the ability to explain complex processes, reporting, and data insights to a wide range of stakeholders.
Strong analytical and problem-solving capabilities, with experience in reporting, trend analysis, and data interpretation.
Understanding of complex end-to-end operational, commercial, and billing processes.
Comfortable operating within evolving environments and capable of defining, shaping, and embedding new processes and ways of working.
Strong proficiency in data analysis and reporting using Excel-based tools and templates.
Experience working within cross-functional operational, commercial, or transformation environments.
Knowledge of billing, finance, or revenue assurance processes is desirable.
Demonstrates ownership, initiative, accountability, and a continuous improvement mindset.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to play a key role in a strategic commercialisation and transformation programme.
Exposure to senior stakeholders across Service Towers, Finance, Billing, Marketplace, and Transformation functions.
Ability to influence end-to-end revenue assurance and billing outcomes across a global organisation.
Opportunity to shape and embed new governance, reporting, and operational processes.
Broad visibility across commercial, financial, operational, and customer-focused activities.
Development opportunities within a highly collaborative, international environment.

What skills you will learn

Advanced revenue assurance and commercial governance practices.
End-to-end billing lifecycle management and operational controls.
Data quality management and reporting optimisation.
Financial variance analysis, forecasting, and consumption performance reporting.
Stakeholder engagement and influence across complex organisational structures.
Transformation programme delivery and process improvement methodologies.
Commercial insight generation and business storytelling using data.
Cross-functional issue management and governance leadership.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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