Cloud Business Operations Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Location: Paddington or Newbury

You will lead the strategic planning, operational governance, and cultural engagement of Vodafone’s Global Cloud Engineering function, driving alignment with Vodafone’s Technology & Digital objectives. This role ensures seamless execution of key initiatives through stakeholder collaboration, executive coordination, and a world-class communication strategy.

Key Responsibilities:

Cloud Strategy & Roadmaps

• Develop and implement the Cloud Engineering strategy, annual plan / roadmap, and OKRs in alignment with Vodafone’s Technology & Digital objectives.
• Support the cascade and alignment of objectives and drive the completion of goals in line with our strategic plan
• Drive global initiatives and monitor progress through KPIs.

Executive Coordination & Event Leadership

• Manage the Head of Cloud Engineering’s calendar, prioritizing SLT/EXCO engagements, QBRs, and industry events.
• Plan and execute high-impact forums (e.g., Operations Reviews, Business Reviews, external engagements, keynote speeches, market reviews, All Hands), including logistics, briefing materials, and stakeholder alignment.

Stakeholder Engagement & Governance

• Act as a liaison between Cloud Engineering, Digital teams, and senior leaders to unblock dependencies and drive decisions.
• Reinvent communication strategies to foster global collaboration and cultural change.

Culture & Recognition

• Design initiatives to boost team engagement (e.g., Spirit Beat Score), inclusion, and innovation.
• Lead awards submissions and industry competition participation for external recognition.

Recruitment & Resourcing

• Partner with HR to align FTE headcount and insourcing with annual forecasts.

Who you are

• Strategic Planning: Ability to translate complex goals into actionable roadmaps. Ability to translate operational issues to strategic levels
• Executive Support: Expertise in managing senior leaders’ calendars, event logistics, and cross-functional coordination.
• Communication: Exceptional PowerPoint/Word/Excel skills; adept at crafting executive narratives.
• Stakeholder Management: Proven ability to navigate global, matrixed environments with diplomacy.
• Technical Acumen: Understanding of cloud, DevOps, and modern software delivery (technical delivery experience a plus).
• Leadership: Resilient, innovative, and results-driven with impeccable organisational skills, consistently delivering quality work

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Yearly bonus
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Maternity leave: 52 weeks, the first 13 weeks are fully paid, followed by 26 weeks of half pay
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
• Access to: private medical, private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan
• Hybrid working - twice a week in the office

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.