CF Technical Support Quality Coach German Speaker (VOIS)

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Technical Support Quality Coach to support the Customer Fulfilment function within TV and Fixed Network services. In this role, you will enable consistent service excellence by coaching team members, strengthening technical capability, and driving improvements across operational and quality KPIs. This opportunity is ideal for someone who enjoys developing others, analysing performance trends, and contributing to continuous improvement within a technical operations environment

What you’ll do

• Develop and maintain structured technical learning paths aligned to Customer Fulfilment KPIs and troubleshooting standards.
• Identify knowledge gaps, analyse training needs, and design targeted development plans.
• Conduct regular quality and performance reviews to ensure operational and quality standards are consistently met.
• Provide ongoing technical coaching and mentoring, supported by monthly individual performance and quality reports.
• Support new joiners through mentoring and coaching to ensure a smooth transition from learning to live operations.
• Ensure technical information and processes remain accurate, current, and effective for customer support.
• Contribute ideas for process optimisation and automation in line with technology updates.

Who you are

• An individual with strong coaching and mentoring capability, able to support others in developing technical confidence and performance.
• Experienced in troubleshooting and operational environments, with 1–4 years’ relevant exposure.
• Fluent in German (written and spoken) at a minimum C1 level, with a very good level of spoken English.
• Analytical and confident in presenting insights and performance findings clearly.
• A strong communicator who collaborates effectively across teams.
• Holding, or working towards, certifications such as CCNA or Six Sigma is advantageous.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to complex TV and Fixed Network technologies within a global organisation.
• The opportunity to shape technical capability and quality standards across a Customer Fulfilment team.
• A collaborative working environment that values knowledge-sharing and continuous improvement.

What skills you will learn

• Advanced coaching and mentoring techniques within a technical operations context.
• Quality management and performance analysis aligned to operational KPIs.
• Process improvement and automation thinking within a fast-evolving technology landscape.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2