Business Transformation Analyst - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Business Transformation Analyst to join our SA & BO PMO team. In this role, you will support process design, operational management, and business transformation initiatives. You will work closely with the PMO & Business Support team to ensure operational health across multiple central activities, including presales, project and programme delivery, and transition to operations. This position is pivotal in driving process improvements, standardising best practices, and enhancing customer experience through effective stakeholder engagement.

What you will do

Process Design and Ways of Working

Maintain standards, processes, and policies within PMO and GVBTS for consistency and best practices.
Support governance frameworks, including training, communication, and stakeholder engagement.
Identify trends and recommend solutions to improve efficiency.

Operational Support

Assist in managing central GVBTS processes such as demand and capacity management, governance activities, and finance tracking.
Ensure presales and delivery processes align with established methodologies.
Support collaboration and communication using digital tools like Teams and SharePoint.
Operate within an Agile team environment.

Business Transformation

Contribute to transformational change and continuous improvement initiatives by challenging the status quo and supporting strategic objectives.

Who you are

• Minimum 2 years’ experience in a similar role within the Telco or IT industry.
• Highly organised, analytical, and curious, with strong problem-solving skills.
• Skilled in stakeholder management within complex organisations.
• Basic understanding of business operations and project management principles.
• Familiarity with project management tools and methodologies.
• Knowledge of finance and risk management.
• Proficient in digital collaboration tools (Teams, SharePoint, MS Engage).
• Strong technical skills in Microsoft Power Automate, Power Apps, Jira, and Confluence.
• Advanced SharePoint capabilities and knowledge of Power BI (advantageous).
• Agile and PRINCE2/PMI certifications are desirable.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Opportunity to work on impactful business transformation projects within a global organisation.
Exposure to Agile methodologies and advanced project management practices.
Collaborative and inclusive work environment with continuous learning opportunities.

What skills you will learn

Advanced project governance and operational management techniques.
Hands-on experience with digital tools and automation platforms.
Strategic thinking and stakeholder engagement in a global context.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• Chat with our employees: https://lnkd.in/dpkrcvR2