Business Solutions Support Engineer

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Profile:

• Represent the technical focal point for local customers along with our international partners customers.
• Handle the day-to-day interactions related to fixed solutions trouble tickets (TT) received via different channels either calls or mails or automatically created by the system in a professional way considering resolution SL., setting priority for long durations TTs and repeated TTs.
• Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA.
• Act as “service manager” for high value customers.
• Provide the customers with a world class standard of support
• Accountable for monthly operational reports for different fixed solutions services.
• Work on shift basis.

Core Competencies, Knowledge & Experience:

• Minimum 1 year experience in Enterprise Network Field experience.
• Excellent written and spoken English.
• Excellent communication and negotiation skills.
• Energetic, self-motivated, and able to work under pressure.
• Strong team player, able to collaborate effectively with colleagues.
• Graduated from Communication Engineering or Computer Science year 2018 or above.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.