Business Resilience Lead - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Business Continuity and Crisis Management professional to strengthen organisational resilience across VOIS India centres. This role is central to designing, implementing, and governing robust continuity and crisis frameworks aligned with ISO 22301 and Group standards. The individual will play a critical role in safeguarding operations through structured planning, effective response coordination, and continuous improvement of resilience capabilities.

What you’ll do

Establish, implement, and maintain the ISO 22301-aligned Business Continuity Management System across all business units and locations. Lead Business Impact Analyses (BIAs), identifying critical processes, dependencies, and recovery requirements. Develop, review, and enhance Business Continuity Plans, including recovery strategies and communication protocols. Plan and execute continuity drills, simulations, and testing programmes to ensure readiness and improvement. Lead BCM audits, drive closure of findings, and maintain audit readiness. Align with technology teams to ensure Disaster Recovery strategies are current and tested. Drive awareness, training, and capability-building initiatives across teams and stakeholders. Maintain dashboards, reporting, and programme updates for leadership and global stakeholders. Coordinate crisis response, including activation of Crisis Management Teams and communication protocols. Provide real-time updates, risk insights, and decision support during crisis situations. Conduct post-incident reviews and drive continuous improvement in crisis readiness. Collaborate with internal and external stakeholders, including vendors, regulators, and authorities where required.

Who you are

Experienced in Business Continuity, Crisis Management, or organisational resilience within complex, global environments.Knowledgeable in ISO 22301, BCM frameworks, and enterprise risk management practices. Skilled in stakeholder engagement, collaboration, and influencing across diverse teams. Able to analyse risks, interpret data, and provide actionable insights during critical situations. Strong communicator with the ability to present clearly to senior stakeholders. [Holds a graduate qualification; professional certifications such as CBCI, MBCI, or DRI are advantageous. Comfortable providing on-call support during incidents when required

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to lead enterprise-wide resilience and crisis management initiatives.Exposure to global stakeholders and cross-functional collaboration.A dynamic environment focused on innovation, risk management, and operational excellence.Opportunities to contribute to strategic programmes and organisational transformation.

What skills you will learn

Advanced Business Continuity and Crisis Management practices aligned to international standards.Stakeholder management across global and multi-cultural teams.Risk assessment, mitigation planning, and incident response strategies.Leadership in high-pressure environments and decision-making during critical events.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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