Business Pega Decisioning Specialist

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The Pega Decisioning Sn. Analyst is responsible for designing, enhancing, and maintaining the decisioning logic that drives Vodafone’s customer value management programs, ensuring accurate, high‑quality, and business‑aligned decision strategies. The role translates business requirements into technical implementations within the Pega platform, leads continuous improvements to decisioning rules and customer interaction logic, manages data quality and version control, and collaborates closely with business stakeholders to deliver effective, insight‑driven campaigns based on Next‑Best‑Action principles.

Job Responsibilities

• Lead and own the implementation of decisioning logic enhancement roadmap to generate increasing business value.
• Drive continuous improvement of decisioning logic.
• Identify and address data quality issues, minimizing errors and ensuring the reliability of analytical findings.
• Ensuring version control and alignment throughout deployment planning to effectively manage deployment and release processes.
• Actively engage in business meetings, analyze business requests, and transform them into technical implementations within the Pega framework, contributing to effective communication and alignment between business needs and business logic implementation.
• Supports Business CVM Lead in creating and improving Pega campaigns.

Who you are

• Experience working with Pega CDH v8.6 and in leading design, elaboration and implementation of business processes, strategies, rules, propensities, Customer interaction history, Profiles and Journeys.
• Experience in evaluating impact of change requests to logic and updates the design document as necessary.
• Hands-on testing experience within Pega 8.x platform(s).
• Good knowledge of the development process, from analyses to design, build, test and deployment in Pega
• Familiarity with version control practices within the Pega Platform to manage changes and updates to decisioning rules and strategies.
• Effective collaboration with business stakeholders, analysts, and developers to understand business requirements and translate them into effective decisioning strategies.

Must have technical / professional qualifications:

• Pega Decision Hub

What's in it for you

Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.

Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.

We take pride as well in our Comprehensive Benefits Package, where you will be able to find:

• All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
• Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
• Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
• Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.
• And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.

Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team. Your journey to success starts here!

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.