BOT Developer (TOBi)

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

As a Bot Developer in the Conversational Intelligence Chapter, your primary responsibility is to build and fine-tune our chat and voice bots. You implement complex logic, connect to backend systems via APIs, and ensure the smooth operation of our conversational platforms. Your work enables scalable, high-performance experiences by optimizing bot architecture and automating processes. Closely collaborating with Bot Conversational Designers, Language Technology Engineers, and API Engineers in a multi-disciplinary agile team, you bring conversational flows to life through reliable and robust implementations.

More specifically you will:

• Develop and maintain chat and voice bots to enhance conversational intelligence capabilities.
• Implement cutting-edge technologies and methodologies to ensure a dynamic and user-friendly interaction.
• Utilize Microsoft Composer to craft sophisticated and context-aware dialogues that align with user needs and business objectives.
• Develop and integrate variables containing object information from backend databases. Refactor variables and craft regex rules.
• Conduct rigorous testing of conversational interfaces to ensure a high level of performance, accuracy, and user satisfaction. Identify and address any issues related to language understanding, intent recognition, and overall user experience.
• Contribute to expanding and testing existing Bot Framework capabilities, re-usable assets, and solutions.
• Define process specifications, technical requirements, and cooperate with development teams through the development cycle and pre-launch required testing.
• Monitor and debug existing dialogue journeys.
• Create detailed documentation, including technical specifications and user guides, to support the deployment and maintenance of chatbots.

Who you are

• Previous experience with bot frameworks and tools, such as Microsoft Composer, is desirable.
• A degree or background in a technical field is preferred (e.g. Computer Science, Software Engineering).
• Ability to integrate bots with external APIs, CRMs and services for enhanced functionality and dynamic responses.
• Experience with Azure platform integrations is advantageous.
• Familiarity with Prompt Engineering with a focus on Conversational AI is considered a plus.
• Familiarity with object-oriented programming languages like JavaScript and/or Python and fundamental software development principles is considered a plus.
• Experience with any type of testing software and/or conversational applications
• Strong understanding of bot architecture and development best practices.
• Excellent oral and written communication skills in Greek & English.
• You are the perfect match if you:
• Are passionate about technology and committed to continuous learning and innovation.
• Proactively seek opportunities to improve and take full ownership of your work.
• Thrive in fast-paced, ever-changing environments, adapting smoothly as priorities shift.
• Maintain a positive, collaborative mindset and embrace challenges constructively.
• Work effectively within multidisciplinary teams, where collaboration and proactive problem-solving are second nature, as is the ability to maintain focus and deliver quality results under dynamic conditions.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

#LI-Hybrid #Vodafonespirit #Togetherwecan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.