CRM Engineering Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The CRM Engineering Manager is the owner of skills development, who builds expertise in the domain and develops domain members. Enthusiastic about transferring knowledge to others, provide coaching and oversee personal development. In addition to leading a chapter community, the Engineering Manager will also actively participate on New Demands delivering part of the scope, thus will work closely with Product Managers, Solution Architects, Domain Architects and QAs to understand requirements and prototype, architect, design and implement solutions accordingly upon CRM systems.

More specifically you will:

• Guide a community of Team Leaders and CRM experts, both designers and developers.
• Work with the Head of SW development to provide workforce plans for recruitment and development.
• Manage team’s capacity and allocation on projects / Initiatives.
• Organize interactions between the members of the chapter to nurture best practice and encourage peer review, knowledge & tool sharing.
• Act as a supporting leader and mentor aiming at growing team’s expertise, knowledge and independence.
• Provide guidance and harmonization of team’s best-practices / principles.
• Play a pivotal role in inspiring and motivating everyone in CRM domain to be the best they can be.
• Ensure technical integrity and quality control consistency throughout the development life cycle.
• Design insourcing initiatives to increase team’s missing knowledge and decrease dependency with external vendors.
• Coordinate AI initiatives to achieve efficiency and faster time to market.
• Contribute in the research, analysis, design development and testing of solutions that best suit business and technology strategy.

Who you are

• Experience in Coaching/ Mentoring others for at least 2-3 years.
• At least 5-7 years of experience in design and development on Siebel CRM
• Good understanding of Service-Oriented Architectures (SOA), Microservices, and database technologies.
• Demonstrated in-depth knowledge of Telecom industry.
• Recognised as expert in CRM domain with a proven track record.
• Have a passion for personal and functional development, supporting members to be the best they can be.
• Relentless drive for continuous improvement in processes, others and yourself.
• Advanced ability to analyse and interpret complex problems or processes, identify and understand requirements and produce out-of-the-box ideas and innovative solutions.
• Strong relationship building, persuasion, and collaboration skills, acting as enabler for coordination of activities between technical teams and building of cross-functional relationships quickly and confidently.
• Able to foster learning around agile ways of working and the overall agile mind-set.
• Be able to work in a fast-moving team which values communication & team spirit

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.