Assistant Manager_Tuxedo,Weblogic,Cloud platforms (Azure/AWS),monitoring tools, Scripting_Pune

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a proactive and skilled individual to support business‑critical applications and systems within our IT Operations function in Pune. The role focuses on maintaining platform stability, driving operational excellence, resolving incidents efficiently, and collaborating closely with cross-functional teams and vendors to ensure seamless service delivery.

What you will do

• Provide day-to-day operational support for assigned applications and systems.
• Monitor system health, logs, and alerts; identify and resolve issues proactively.
• Execute incident, problem, and change management activities in alignment with ITIL practices.
• Conduct root cause analysis and drive permanent resolutions.
• Work collaboratively with internal teams and external vendors to troubleshoot and resolve technical issues.
• Maintain and update documentation, SOPs, and operational runbooks.
• Ensure adherence to compliance, security, quality, and operational standards.
• Participate in on-call or shift support as required.

Contribute to stability, responsiveness, operational governance, and cross-team collaboration as defined in the role KPIs

Who you are

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• 2–6 years of experience in IT operations, support, or application maintenance.
• Hands‑on experience with Linux/Unix or Windows systems, application support, log analysis, and troubleshooting.
• Strong understanding of ITIL processes (Incident, Problem, Change).
• Basic knowledge of networking, databases, and middleware.
• Strong analytical and problem‑solving skills with effective communication abilities.
• Must have hands‑on knowledge of Tuxedo and WebLogic technologies.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on business‑critical systems with modern technologies.
• Exposure to cross‑functional collaboration across Test, Network, Release, and Operations teams.
• Experience in a dynamic and complex IT operations environment.
• Development of strong operational governance and problem‑solving capabilities.
• A collaborative and learning‑driven culture within a global shared services organisation.

What skills you will learn

• Advanced troubleshooting and application support methodologies.
• End‑to‑end understanding of system operations, stability management, and incident responsiveness.
• Practical experience with Tuxedo, WebLogic, middleware, and ITIL frameworks.
• Cross-team stakeholder communication and vendor collaboration.
• Operational documentation, risk management, and platform governance skills.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• Chat with our employees to learn more: https://lnkd.in/dpkrcvR2